Don't just take our word for it! This is real feedback we get from people who own R-Tech equipment. More reasons to choose R-Tech...
customer service 2nd to none, will be using r-tech again !
Always had excellent service the only comment would be an option of tig torch sizes when ordering a new machine. I find the large torch too cumbersome so twice had to order the smaller one. Apart from that all's good
Fast service with high quality parts.
I bought my welder from this guys with a brilliant interest free finance scheme.
The website is very user friendly so I basically order on line if I need anything.
Fantastic machine, We manufacture and repair Agri-equipment. We looked at a lot of machines on the market and this has blown us away with its performance at an affordable cost.
When it arrive a wire had came lose on transport but the Tech Team had us up and running in minutes. Back up is impeccable.
The have been cutting lettering very clearly as well as up-to 12mm plate.
The cut quality is better than we could ever believe.
I bought a 210A AC digital Tig from Rtech and the standard of service, technical support and aftersales are genuinely second to none! I cannot fault Rtech in any way right from the superfast delivery to the setup help and advice. The machine is a dream to use too!
Keep up the great work!!
Not all drilled holes line up, the finish is of poor quality and the corners of the folded metal trays arent welded allowing them to splay & also some of them are sharp. Could be a lot better for little effort.
Great service and a great bit of kit.
Great service, having had their machines that long so can't comment on longevity, but a 4 year warranty sure what could go wrong. so far they outperform my expectations, and their customer service is excellent. Very helpful and efficient
As always does what it says on the tin with no traumas and quick delivery
great service with very quick delivery
Good communications & quick delivery. Well packed.
Easy website, the order arrived promptly. Will shop here again
Great delivery and response.
Great service as always. Thanks
Great service good products
Cannot evaluate equipment as not inspected. Bought for someone else. Delivery was quick and and delivery company excellent. I would recommend R-Tech and DPD.
Excellent advice and service , most definately a company worth dealing with. Would recommend to anyone .
Really easy to use website and good customer support, especially when I ordered the same thing three times by accident and needed to cancel them!
Not a lot to say. Same reliable, next day service from R-Tech as usual.
The product was an auto darkening helmet. The same model as one I already have, so I knew the performance would be OK. I needed a second to demonstrate technique and allow two people to view the welding.
First Class service with great customer support.
Excellent service, very fast.
Very knowledgeable person on the phone who was polite and courteous.
Parts arrived promptly and were of great quality.
A joy to deal with this company.
Wonderful customer service from the chaps at R Tech, patient and understanding, follow up service is prompt and reliable too. Thank you, *** and ***.
great service easy to navigate web site
I looked long and hard for a good value plasma cutter and decided on rtech because of the excellent customer service and a well priced product. I got it out of the box and promptly cut a chassis the next day - it cuts rusty and painted material without any issues and is an impressive piece of kit. I will post a youtube review soon as I am that impressed.
I could not fault the service from R-tech, fast delivery at a good price, i am very pleased
The service I got was second to none , there was
A problem from the delivery company who said they would be delivering my order on Monday ,when I had paid for a Sauturday delivery . A quick phone
Call to R-Tec and there staff got this sorted out straight away and I received my order as per my .
order, will be usiing them again , fantastic service.
The Customer Rep was fantastic ... he didn't try and sell me the most expensive choice .... in fact his advice was that the cheaper option was almost as good .... refreshing to hear someone you could trust.
The guy who helped me was a chap named *** and was so very helpful and knowledgeable
No question I asked was unanswered and the whole expierience was one of total professionalism
Would highly recommend and indeed already have to several mates
Brilliant and will buy from again in the future
Generally a good service and a good product but missing an item that has been paid for and requests to resolve seem to be getting ignored. Will presumably have to deal through my credit card issuer now which is a hassle I could do without. Not what I'd expected based on my research around R-Tech, very surprised actually as many, many people have such good feedback.
Good service, but TIG gloves were too stiff compared to others in the same price band
As always, great service.
I think you should only display negative reviews.
Bet you couldn't fill half a page.
I am very satisfied with the product and I would certainly recommend you to others, also the swift delivery.
the ordering, confirmation and delivery was 100%, fantastic service!!
Excellent service provided - all items ordered turned up when they said they would, all in good order.
Web site is easy to navigate and delivery is rapid and resonably priced considering the weight of most items.
I have no hesitation in recommending R-Tech to others.
I genuainly can not fault rtech ! Fantastic product , great price and after sales service Rolls Royce would strive for .
Great quality parts, good stock availability, well packed and quick delivery.
I ordered Argon gas, but the delivery time was not specified. I had take an entire day of work to wait for it, and then it didn't arrive. I then had to ask a relative to take a day off work to wait on an alternate day, as I could not commit to do this againk. Again we were given no guidance of when it would arrive, thankfully it turned up on that day at a random time.
The failure to honor delivery days, and the failure to give any guidance on when goods would arrive, as is standard with deliveries in the last 10 years or so, makes your customer very poor in our view.
Fantastic service, Two machines delivered next day
all up and running in about 20 mins,
A fantastic product at a Fantastic price
what more can you ask for
great, service, easy to order, and order turned up the very next day, as required. we will be using your services again.
Great fast service would recommend
Have only used mig for about 10mins I have to admit it's a great welder even on such a small job worked very well should have brought on of these last year when I found it on *** Great light machine and service was excellent would recommend to everybody great machines plus great service
Having been used to simpler equipment, upgrading to a more complex machinery the user manual is missing a couple of items for operation/set up, perhaps a bit more description in some of the instructions. But having said that R tech support *** has been very helpful with any email questions and the website videos are very good.
Fast Delivery, Fantastic Prices & Cant be beaten for Quality
Could not be more helpful
Great service, great delivery, great price. A pleasure to deal with.
Exelent service very helpful will buy from them again.
Parts I needed, delivered next day, what more do you need?
done the job as it should have.
R-Tech Good team
Very prompt service and excellent product
EXCELLENT CUSTOMER SERVICE FAST DELIVERY .
I have yet to use this machine, but from what i have seen it is of exceptional quality and can see it lasting a long time.
R Tech have provided me with excellent products and services, absolutely first rate.
Very good service although the part order was incorrect very easy to make their response to rectify it was second to none.
Very good service. Actually excellent service and logistics. I highly recommend R Tech.
Very helpful and a very good service.
All in all well satisfied with r-tech
Great advise and great machine, thanks
Excellent , fast efficient service
Very satisfied with the order procedure,excellent advise and support when enquiring about product, I would definately recommend to others
Good product, excellent service.
Brilliant apparatus and a great company to deal with, my only criticism is the amount of "fixed" postage on smaller items which outweigh the actual cost of the item in many cases.
I can honestly say that it would be hard to improve on the help, service and efficient service I received on this occasion (first order).
really happy with the tam at r tech
they are really really easy to deal with,
i will continue to use them in the future
Good website, very informative, easy to use. Simple to order, staff very helpful. Great product at a good price, would recommend R-Tech for all welding products & great aftercare.
Really good service and very impressed with the product. Used it already as mig and with the spool gun on aluminium. So easy to use and really good power range
Great phone service and order was delivered in tact and well packaged ! My Son is really happy with the kit and says he will use you guys again. Only negative is the gas arrived 2 days after and no ETA could be offered, so we had to stay in on both days to wait for delivery. :(
All good delivered on time thanks.
every one I spoke to was so help full very happy with the welder cant fault the service or the welder thanks ***
Helpful even when I was vague in my request. Correct parts delivered when told. What's not to like about that.
I have just up graded my welder and previously bought plasma cutter Great service, great quality don't hesitate .
Excellent as always would recomend them to anyone
Absolutely spot on .
Used RTech many times .
great service even better product keep it up boys
Excellent service, very good!
Excellent seller very quickly dispatched. Excellent product very sturdy. Would definitely use again
Delivery worked a treat - great communications.
It would be good to throw in a few filler rods? That way a new-to-tig bloke like myself could "have a go" straight out of the box.
I found everything to work very well, from website, to order, to pay to delivery and to equipment supplied
The service offered by R tech was excellent. The website was easy to use and the products clearly described.The pricing is completive and delivery was very fast. I would recommend them to anybody.
Good service Great machine
Fast reliable service. Products are exactly as advertised
Excellent service with very quick delivery. I look forward to sourcing spares from you in the future.
Ordered on-line two items that were showing as in stock.
The acceptable rating is because they weren't. The telephone call advising me of this was prompt and courteous - no issues there.
I phoned up to request some product information prior to placing an online order, the service was excellent and the ordering process very straightforward. The item was dispatched very quickly and arrived the next day. All in all a very satisfactory transaction, I wouldn't hesitate to recommend R-Tech.
service was what you would expect. order placed one day and it was delivered the next. no messing about. thank you.
Excellent service will deal again
As always great service and delivery combined with an impressive product range
Well satisfied with all aspects of the order a pleasure to deal with
Good description and prompt delivery
Always helpful and a first class service
As far as I'm concerned order was quick and efficient.
I think a different delivery company was used, when the welder was delivered the delivery time was updated regularly and I was kept informed as to what number I was and exactly when I could expect it.. this latest order was considerably more open with just a day slot. Not quite as good.
good advice and explained features very well along with service and support
Great customer service. Orderd a tig 160pd. Late on Friday arrived Tuesday. A nice machine only played with it for an hour or so but very happy with it.
As always, excellent srvice.
Theres always someone at the end of the phone to help and assist with any welding or order problems.
I needed a reliable setup for the workshop. I only use for light automotive jobs but wanted something simple and reliable. Worth watching the reviews they link in the product page as gave me huge confidence.
Also a mig spool came through damaged from the delivery. Called them and they had a replacement sent out next day with no questions asked! Really great customer service and very knowledgeable staff. Thanks again
Good service, speedy delivery and excellent prices all enhanced my buying experience with R-tech.
It was the quality of reviews and referrals that led me there initially.
Glad I stopped by.
Will definitely recommend... very impressed with the quality... fast and easy ordering process. Prompt efficient delivery service provided. Excellent service an easy 5 stars.
Firstly I NEVER tend to give feedback, but on this occasion I thought I should as I've been really happy with the service and product.
From place of order to delivery the service from R-Tech Welding was excellent, I ordered the Arc 135 Pro and also some longer leads to give me greater flexibility when working. The following morning, from me placing my order, I received a phone call from a very helpful gentleman who enquired if the additional leads were for the same welder, of which they were. Basically he wanted to double check in case they was for another unit, which was very helpful as it would have ended up with me having to return them as they would not have fitted, so thank you for that service, so many other companies just send what you've ordered without questioning anything, so it was good of them to check.
Having used the welder for first time to weld a bracket on for an automated gate system I can honestly say its a cracking little welder, it strikes really easily and packs a punch considering its size. I would not hesitate in recommending this product or R-Tech Welding.
Product as described and fast delivery.
Great service all round
excellent customer service, no problem to big or too small, as a novice to purchasing welding parts on behalf of my lecturer the staff are always so patient and supportive I have always been delighted with the assistance.
Would definitely recommend to other colleges and colleagues.
Excellent service as usual.
Good products & fast service
very good service and good communication. will use again
I cannot think of anyway you could improve your service!
Your after sales service is second to none, in particular your technical dept (***).
Extremely knowledgable, extremely professional and makes time to listen to you and sort out any concerns you have!
Very fast dispatch well packaged and most importantly making good welds also customer service is as important as the merchandise, so is the reason I chose to buy here.. based on feedback.
Thank you R-tech
No improvements required in my instance..website was easy to use, no problem with paying and item turned up when they said it would. All good. Wouldn't hesitate to use again.
Goods as described arrived quickly
Can't find any faults,I can recommend R Tech to anyone .
The staff at Rtech were extremely helpful and sought to answer the technical questions that I asked them .
The welding plant that I bought from them was very good value for money , and worked extremely well.
The item was delivered on time and was well packaged and easy to set up . with over 40 years in welding and engineering iv used many welding plants and bought from many suppliers but I think Rtech are as good as any .
Just keep doing what you doing it great
Very good service well packed and prompt will use again would recommend
Good company good product good servise
Very easy to deal with fast service will defiantly use again thank you.
I was very pleased with the good service and quick delivery. I would highly recommend your company.
Very fast and efficient service, not yet used the welder but looked pretty good quality when setting it up
Prompt service, good quality equipment
Order process was logical and quick. Delivery next day as promised.
Very helpful with advise. Good arrived as described and quickly. Would use again
Amazing service and great products, this was one of many orders slowly increasing my range of R-Tech equipment. Never had a problem or a breakdown but if i did i know the R-Tech team would ensure it was rectified quickly.
iam quite happy with the product and service
This is my second welding set purchased from r-tech welding and yet again top quality machine and excellent customer service.
I've always had great service from R Tech and feel reassured that should anything go wrong they're there to help. Can't recommend them enough.
very pleased with service fast and friendly would recommend to others
very pleased with service fast and friendly would recommend to others
Excellent service repaired my plasma very helpful extended my warranty for another 2 years nice people to deal with
Excellent service, well priced.
Right product,right price, prompt delivery
Easy to identify what you need and order, delivered when advised, good products. Easy!
Customer service is of the very highest order. One very rarely comes across this high level of customer care, in this day and age. One gets the sense that the staff at R Tech are a very happy bunch, who enjoy what they do, and that is projected towards the way they interact with their customers.
I would highly recommend R Tech to others.
excellent customer service and product
I purchased a 180 Mig from R Tech and can't praise them.enough. The welder is fantastic especially compared to my previous unit from another manufacturer, every time I use it its just hassle free.
The advice and service from various members of the R Tech team I have spoken too makes it clear nothings too much hassle and you feel a valued customer.
Fantastic service and customer care, well.done R Tech.
First class service and first class product this is the second time I've used this company and found them to be excellent.
Precise and fast seller. Recommended
A comprehensive and easy to navigate website with several purchase options is awesome, plus a friendly and knowledgeable back up service that I've struggled to find any bad reviews about..
I picked R-Tech for those two reasons first, second for the actual product which again has had great reviews from forum after forum.
Can't be bad !
Thanks for the new bottle. I still got the empty one here do you want it back?
My order arrived 1 day late but it wasn't an issue
Goods arrived very quickly and does the job well. Very pleased with my purchase.
Very pleased with you products now own 4 r tech welders and will soon be purchasing another welder and a plasma cutter.
The ordering procedure was very straightforward and the goods were delivered to me very quickly and were well packaged. I will definitely be using this company in the future.
Couldn't have asked for a better buying experience. Placed order at 14.55 and it was dispatched within half an hour! it arrived the next morning brilliantly packaged....I really cannot fault R-Tech. Will be buying from again and again. Many thanks from a happy new customer.
No Problems Order received as notified the day before delivery.
Always excellent product and service, prices are keen enough to stop me shopping around too long before ordering from you.
The service is impeccable being new to welding I received good advice goods were delivered promptly I would recommend them 120%
Can not think of anything that need improving just keep up the already good service
service was excellent parts arrived when they said
I always find r-tech welding to be very fast at preparing and despatching an order. I am always kept well informed as to the progress of the order. The only area to improve is the accuracy of items despatched. I have had a few incorrect items despatched over recent orders. Having said that, any errors are always promptly corrected.
I would recommend R-tech to others.
First class advice and service as usual.
Quick delivery and brilliant customer service. A great company to deal with.
Everything excellent so far. Item very well packed. No damage likely, and none found. Item is as described, and supplied with all the parts listed on the web site.
Easy to navigate website. Rapid despatch with good communication. Customer support is very helpful & accessible. I would certainly recommend R-tech to others.
Good service from ordering to receiving goods , with progress information supplied. The welder proved to be lightweight , and so far has delivered good welds in a selection of rod sizes and types and the digital current reading is a bonus..
Excellent to deal with, good fast communication and reasonable prices.
Website easy to use, package (plasma cutter) including some consumables makes an excellent first time purchase.
Delivery was straightforward.
I would absolutely recommend to others and am now considering a welder to replace an aging and bulky Murex.
if someone is starting out with mig or tig welding it would be nice to have some kind of chart that you could look at as a guide line rather than hassling you poor guys on the phone many thank for all your help as well
First class service and telephone advice to select the right products. Don' go any where else
Very good bit of kit good price.
Very helpful & knowledgeable staff I spoke with on the phone for advice and to place order. Very quick delivery - next day.
Spoke to Mike on the phone, he was great a help, talked me through the inverter welder I was looking at for the projects that i am doing. I can't foult this company R-tech.
Thanks very much for your help, and look forward to doing some more business with your selves.
Super quick service as usual from R-Tech, thanks very much, recommended supplier!
The product range was exactly what I required, the method of buying was very simple and the delivery was extremely quick
Fantastic service above and beyonf
Swift service with equipment purchased doing exactly what it says on the tin!
We have two R Tech 175 welding machines - they are reasonably prices, no fuss but do what they say they do and the back up from R Tech is very good. What else can a business ask for?
Ordered my MIG180 welder on a Monday lunch, arrived early afternoon next day. Cannot fault delivery, cannot fault the product. I will assume back-up support is a 5 star also if I ever need it. Many thanks.
Items arrived promptly. Checkout was straight forward using Paypal and receipt included VAT.
No fuss ordering system, quick despatch and brilliant product. The website is excellent with lots of useful videos to help set up the machine.
The service I receives was very good. Have not used the kit yet as I am waiting to have the power supply uprated by the electrician
Excellent service - as always! I've R-Tech MIG welder and Plasma cutter, and regularly return for consumables. Highly recommended products and a great service to back it up. Thanks.
excellent customer suport...I hade a problem with my parcel but the r-tech staff helped me out..they found out that my parcel was being delivered back to the UK and the same day they sent me anothor delivery by expres mail..it got to Croatia in just 3 days
Excellent company to deal with.I ordered the wrong machine for my needs and they put it right without a quibble.
Good delivery and product
Service was excellent both on advice and ordering delivery is second to none after sales services equally as good
Would definitely use again
....good communication and fast delivery!Trustworthy:)
This is the third device I have purchased from RTech and I have been impressed by them all. A phone call to any of the team will guide you through the decision process and there is no hard sell at any point. The machines themselves are well built and equipped straight out of the box. The warranty and option to extend are really the icing on the cake. After sales advice on any operating issues are dealt with in a friendly and patient manner. Could not fault the entire operation. Thank you.
Excellent product which has worked faultlessly and great back up service.
Having owned a tig 201 for 10 years and recommended your company to several friends who have purchased machines of their own, I am well satisfied with the equipment, service, advice and support which I have received.
Everything was good delivered as promised on time certainly would buy from you again am going to buy more equipment shortly very good working welder for the size
Fast delivery and Helmet works great.
Great service very helpful staff ,well done
I can only speak as I find and I Can't fault the service on this and other purchases I have made in the past and would recommend to anyone .Fast delivery and goods arrived in the condition they are supposed to.thankyou R tech.forr supplying quality service and goods.....
What a company, the staff could not do enough to help with a Honda generator, even to the point of loaning me one over the weekend so I was not with out a generator.As the one they were about to send out was damaged and replaced it.So I would like to thank the staff for all the good work they do many thanks ***
ORDERED BY PHONE SERVICE WAS PROMPT
AND INFORMATION SPOT ON GOT IT NEXT DAY
Excellent products, price and service. Don't buy welding products from anyone else.
Everything was excellent, highly satisfied.
Bought a Pro-Arc 175 from R-tech. Ordering was easy, delivery was very quick and the welder does an excellent job. Would recommend.
Ordering process was easy and delivery of goods timetable was spot on
Excellent customer service when ordering and very fast delivery of goods.
From past experience the customer service level continues into after sales care. This 160amp AC/DC machine was bought based on the service given by my own 160amp DC machine purchased about 5 years ago.
Very quick delivery in superb box.Everything needed to start work except gas and mains plug.Tried it out by making a welding cart and it seems very good but it is very different to my 30yr old SIP and is much more industrial,a good thing.Very pleased.
For the price I was unsure of set, we have had cheaper sets in the past that were not up to the job. When I phoned your office to probe, the representative was very knowledgeable. Received set promptly and are extremely pleased with it. Exceeded expectations
Very good service couldn't be better
Part arrived on time, easy site to use.
Easy to order on line and products delivered promptly
Excellent and speedy service
I chose your company due to it's excellent reputation for customer care and I've been very impressed so far. I'm left with the impression you genuinely care about after-sales service and this leaves me confident I've made the right choice.
Order received on time and was as described will use again
very satisfied. Easy to deal with
Excellent company to deal with I recommend this company as one that goes the extra mile to help.
Excellent service, fast delivery
Excellent customer service. Very personalised.
I often recommend R-Tech to other people whenever possible.
I have found their equipment a massive asset to my business.
So far your service has been faultless. Would recommend you to others.
Excellent service with very good website and knowledgable staff, all in all first class.
My first purchase from Rtech and it was a pleasure to do business with them. Knowledgeable staff selling a decent product at a fair price. I hope to buy from them again soon.
Great quality equipment, well packaged and speedy delivery. Would recommend
The customer service at Rtech is first class, very personal and they keep you informed at every stage, in my case there was a problem with the payment which was very stressful for myself as the money was taken from my account but was not put into Rtech's account? However my item was dispatched to me as agreed and arrived in perfect condition and works like a dream as you would expect from Honda.
ordered replacement earth lead/clamp for GYS tig welder.
The replacement came in double quick time and was far better quality than original.
I had missed the notice the welder I was buying was out of stock, but was advised immediately and asked if I wanted the rest sent separately. The welder was back in stock earlier than had been expected and arrived in perfect condition. Both the welder, which is very forgiving and a joy to use, and the other ancillaries I bought were very good quality. I will be buying from R-Tech again.
Very good service from Jannette Carr and her team who were very helpful
Very helpful, with getting order on and organising.
Always quick and efficient service , 5 star
I have placed 2 orders now with R-tech and have been
very please with all aspects of the sales. I would recommend them...
I have used R-Tech a few times now and there service has always been good with a prompt delivery of products.
No problems I'm quite happy with the quality of service
service was very good, order was taken over the phone, item was delivered as expected, well packaged and invoice followed a day later. Cant complain about any of that. Thank you
This is my 4th welder from r tech, they are all reliable workhorses and all are used every day in a production setting. Customer service is also fantastic. I highly recommend r tech to anyone looking to purchase welding g equipment.
I am very satisfied with my order, dealt with very efficiently by R Tech. Then delivered to the minute, as promised in email from the Courier. Very good service indeed, thank you.
I have rated 4 stars instead of 5 stars for 2 reasons.
1/ On the original delivery the main unit (Mig Welder) was missed off the pack list. I would like to point out that it was dealt with in a speedy and efficient manner.
2/ The price I paid was equal to the Ebay pricing, even though i'm sure Ebay would have made a charge to the supplier. This saving could have been shared.
This is my second plasma cutter to replace a faulty thermal dynamics.
I found the R tech p30c needs a good earth connection and if the metal has any corrosion or coating this will have to be cleaned so the earth clamp can contact effectively.
Consumables are competitively priced and it was because of this and R tech's reputation that I bought this machine.
From what I've seen I don't think there's a brand that doesn't give any trouble, but where R tech stand head and shoulders above the rest is they're warranty and service
IApproximately a couple of years ago I bought a R-Tech Tig welder. From this time to my latest purchase I have found R-Tech a competent, reliable and friendly company. Their technical help is of a high caliber..
Pleased with purchase and it seems to be a very good piece of kit. Ideal for the job that it is intended for and the whole experience of the transaction was top shop.
Good service delivered wot I wanted
Easy to assemble does the job
Excellent customer service, The staff can't help you enough and a brilliant machine thank you to all at R-tech
Outstanding piece of kit. Customer service and support are the best I've ever come across.
Will not sell you anything you don't need. I love my plasma kit setup.
It sounds silly, but it's what I dreamed of. I often stand with a childish joy as I watch my pieces being cut out.
I strongly recommend R-Tech and only sorry I didn't find them years ago.
I felt it unnecessary to have to order the pedal for the welder separate from the welder.Why do you not offer 2x different welding kits,1 with the pedal enclosed,the other kit without the pedal,simple.Less time spent having to order two items,and cheaper on p&p.Good service and excellent postage.Felt having to order the pedal separate was wasting time.would recommend to others and will use you again.many thanks.
Excellent service and support even better. Helpful friendly staff - machine works well too!!
The auto-darkening welding helmet is excellent, lightweight and with high build quality. Delivery was very quick, next day as quoted. Highly recommended.
A1 customer service..prompt despatch and delivery..Thank you
The item was delivered promptly and as described. The service when ordering was helpful and polite.
Order delivered within 5 days as promised.
Product exactly as described.
Good service and good communication.
I have never had less than excellent service from R-Tech. They are well informed and give good advice. Stuff usually arrives the next day. I now have a collection of R-Tech gear - plasma cutter, mig, stick and tig welders.
I had an issue with the tig. I was talked through a DIY fix over the phone. When this did not last, they arranged collection, fixed the fault and sent bit back within a few days. The machine was over a year old and I was unaware that it was still under warranty, but they could tell from my account, so all for free.
I would strongly recommend this company.
First time i purchased from R Tec but good quality products, purchased online but there was a issue with the order i.e. a technical glitch with web site, but called and they rectified it straight away excellent service
Order was placed online and arrived in its scheduled delivery slot today. Communication was good throughout.
I have not used the tungstens yet but they were well packaged and look fine to me.
good service and quick delivery
Awesome gear and service.
Excellent service and backup. Very happy.
first class couid not be more helpfull
so far ive found the service and products brilliant
Quick and efficient service, even over the Christmas shutdown period. Very good indeed. Items correct and well packaged.
Brilliant company to deal with good quality products and very helpful people will definitely be buying more products in the future!
Thank you for a very swift service, even during to Christmas post. good products well packed, highly recommended and i will use again.
Great service, easy to use and next day delivery, superb.
Ordering online was simple.
Items arrived very quickly.
After sales is excellent and a big bonus was being offered 12 months interest free.
Products so far are proving to be of great quality.
Prompt delivery. The welder is working perfectly.
Helpful and prompt. Good service when we had a problem with a welder. A loan one arrived very quickly while the faulty one was repaired.
R-Tech are a very good company to deal with. Their customer service is excellent and their delivery is some of the best around. Their sales team are very knowledgeable and helpful.
Excellent products, fantastic knowledge and service.
Delivered as described. All I would say is that its best to check what gas bottle is required before shipping.
I have used R-Tech for a few years now & their customer service is brilliant I have told numerous people how impressed I am with the inverter mig I bought & they to have purchased the same machine, I couldn't be happier, thanks for making welding and fabrication fun again.
I ordered some parts between xmas and new year just before mid-afternoon cutoff and they were with me next day. None of my local welding shops or other online suppliers were even open at this time!
This helped me a lot and I am suitably impressed.
My Rtech mig 180 continues to give good service as well, a good solid buy.
I have already recommended you to my employer and they have since purchased a plasma cutter. In each case your level of service has been top class. One point worth noting though is that the driver of courier service who delivered my machine paid no attention to the labelling "fragile" on the packaging of the welding helmet and literally threw it out of the van. Fortunately you'd packaged it really well so no damage was done, but I suggest you feedback to the courier company to prevent potential unnecessary damage to future deliveries.
I could not fault the service. Looked my basket up on the system whilst i was on the phone asking advise, we confirmed items and order was shipped.
P30C plasma cutter -
Superb service ,very fast delivery ,no quibble with a faulty face shield - a new one was sent next day . as for the machine itself , its superb in every way , should have got one years ago
Excellent in all areas will highly recommend to all
very helpful and great product knowledge highly recommend
fast delivery time
have a tig and plasma cutter both work excellently
great products and in the uk
Good and efficient service.
Good and efficient service.
Friendly, prompt and helpful service throughout. Would recommend.
A good price for the packs of tig welding rods I bought and quick delivery.
R-Tech communicate very well throughout the purchase and are proactive in their after-sales care. The Pro-Arc welder is of first class quality, small, light and portable. It is extremely easy to setup and use.
I have no hesitation in recommending R-Tech and its products; I would certainly use them again.
web site is very clear. Items well described. Quality good. Ordered Monday afternoon delivered Tuesday, brilliant service
What a cracking piece of kit,
Very good price, up there with the big boys,
At a lot lower price bracket
didn't expect it to be this good,
could do with a stand but none come with a stand
I installed a new reel of wire on my 250-1 mig, and according to my records this is the 67th 15kg roll or 1000kg/1 ton of 0.8mm A18 wire that I have installed into my welder since I purchased it a little over 2 years ago or about one reel consumed every 8-10 working days.
My 250-1 has also pushed 75kg of 1.0mm A.18, about 10kg O.6mm A18 and a single 15kg reel of 316 stainless steel during this period making about 1100kgs of wire in total
Very good item, arrived very good packed and in time *****
Very quick with communication. Accurate information given by a person who knew his subject. No over the top sales pitch. Delivery exactly as stated. Equipment very good value for money and high quality.
Customer support and after care excellent, very easy and fast order procedure. Highly recommend.
Excellent product and back up service!
Very nice machine ,compact easy to set up and use.
Really great service.Really helpful.
Would say, they go the extra mile to help out.
Use them regulary.
I would definitely recommend r-tech and ther equipment I purchased the 180 mig welder with invertor and it is the best piece of kit I have used.
And the service was brilliant really easy to deal with thanks guys.
All good so far, no problems at all, still not put the welder through its paces fully. As still need to finish building my garage.
Great firm. Helpful, polite, efficient and good prices. What else could one ask for?
experienced delivery delay waited home all day but no delivery or contact from carrier. Rearranged delivery by your self the following day.
They where very helpfull and friendly. The delivery company misplace my order and R-.Tech just send me a replacement order on time!
I ordered a welder online after 12:00, it arrived the next day. It was well packaged.
The welder was easy to set up, (I am a novice), and I used some fluxed wire to practice, easy to weld with and good results, I am looking forward to a proper gas set up!
Excellent customer service, great product would highly recommend........
Service was very good. My TIG welder was delivered on the day requested and the courier company contacted me prior to delivery.
Bought some 0.8 mig wire and it was delivered the next day, but the brand that arrived was not the one advertised, i rang up and was told the wire I got was better and R-Tech apologised for not letting me know with an accompanying note. Slight extra hassle but a fair excuse and I appreciate the quicker delivery and better quality product.
Great company and great welders! Had a problem with the delivery but was sorted out quickly and professionaly! Can't recommend enough! Gotta save for a TIG now!
This is the second machine I have had from R Tech, the first being a TIG unit. the quality, value for money and customer service are excellent and would not hesitate to use them again.
Very good service have recomended to other people very satisfied with the machine thanks 5 stars
Need a welder? Stop searching *** and whatnot, you've found the right place! If you need a welder that is both reliable and does exactly what it's supposed to, then R-Tech is your man! The customer support is legendary, along with their return, replace, repair policy. They don't have an MMA welder with an AC/DC switch, although this may not be used by many, there are those who prefer to have the option - just in case. My 260 EXT AC/DC TIG welder works a treat, I can now weld in confidence using any metal from mild to aluminium, this I could not do with my other mosfet rubbish. I'm looking to buy a plasma cutter when funds allow, their 50amp version is amazing and will make severance cuts upto 25mm! I can't wait until I've got enough money to buy it. If you are in the market for a new welder, look no further, the one thing I can guarantee you, is that whatever you buy from them, it will perform the task it was designed for indubitably.
The r tech 450 inverter mig is one of the most powerful machines ive ever used. Will weld anything from industrial beams and digger buckets with ease , all the way down to chassis and bobywork on vehicles truely awesome welder instant delivery and back up superb would recommend this to anyone no matter what there need
As Always excellent service from R-Tech
With very helpful sales staff, and a fast efficient delivery service, of a great product, what else is there to say. Many thanks.
One of the few businesses who truly put pride before profit.
The purchase I made from R/tech went flawlessly.Helpful people made buying a pleasure(unusual nowadays).Delivery was way faster than expected,bearing in mind the area in which I live.Special thanks to *** who helped with this.As for improvements,"if it ain't broke don't fix it" Yes I would recommend R/tech 100 percent to others.
Everything was first class fast delivery & service would recommend to others & would certainly shop with you again thank you
I don't think you need improvement your service is second to none.
And I recommend you to all the people I know that need your type of equipment.
Keep up the good work
Very nice people to deal with and would definitely use them again.
Great service and products as usual
Very Satisfied with ordering process and the speed of delivery. Well packaged and all parts present. Not used mig welder yet due to family problems, but looks good quality and very pleased with purchase so far.
Everything was great! Quality , delivery very good service and fast response
Keep everything as it is, you have good staff with excellent work ethics, they are knowledgable & do not patronise people or appear arrogant.
Keep at it.
First class products and service cant praise enough
Brilliant always use them
Good products delivered quickly
I have used R-Tech to purchase many times to purchase welding machines and accessories and cannot fault the service I have received or the quality of the equipment. I have always received prompt delivery and I recommended them to a friend who now also speaks highly about the service he received.
Great product range, quality products and fast efficient delivery with loads of information. All in all a great service
Very good products at reasonable prices. Excellent customer services I have purchased a plasma cutter and a mig welder. Both excellent. Both reliable both used every day. Nice company to deal with. Highly recommended.
Other than not accepting a Bermuda credit card... I will always give R-Tech first refusal on my welding supplies. Top notch and excellent quality. A+++
No problems excellent company to do business with
very prompt service the only small improvement that could be made; part of the order was delayed the first part of the order came very quickly but no indication that other items were to follow was contained in the paperwork,this lead us to think it had been missed until it arrived shortly after.
Excellent equipment...prompt delivery..highly recommended
Very informative sales staff who answered all my questions fully giving me confidence to buy a quality looking product at a competitive price. The order was handled swiftly and professionally resulting in a smooth and prompt delivery.All packages were securely wrapped and arrived together on time with no items missing or damaged. Not had time to use the welder properly yet but a short test made me feel confident that I have purchased the right product from the right company . Thanks R tech
Great value welder but does not come with plug so order one with wire
Very very poor delivery services and incorrect parts shipped
i coulld not ask for better servie product or customer support your products make even amateurs like me look good in particular my mig welder bought 12 months ago which has taught me to weld rather than me teaching it which had been my experience with my previous model all in all a fantastic service in every department many thanks rob
Highly recommended ,could let customers know machines don't come with a plug be it 32amp or 3 phase or supply one with the order.
Superb service, very helpful.
I will definitely do business here again.
Thanks very much
I have used R-Tech when purchasing a TIG welder and a Plasma Cutter.
On both occasions I received excellent service and advice from the staff at R-Tech.
Their products are excellent value with a good guarantee and the delivery is second to none.
fantastic ,so happy with my tig machine ,good web site
and great help, and will always give you a ring back if there
is a problem, many thanks, ***
Exceptionally fast service with next day delivery ideal when on a job and you need a product to finish it, i would definitely recommend R-tech to people
Good service I know nothing about welding but found this kit easy to use and was soon welding.
Works great for a small machine, I have used the larger machines over the past few years and I know that these machines are very good for the money, I would recommend r_tech to anybody that is looking for a compact well priced machine, I bought the r_tech 160 amp dc machine for my son and he likes this machine for its simplicity and ease of use, thank you.
Great service and so far amazing product. I bought this at the NEC Class Car Show so face to face with the staff who were very helpful and knew their products well.
Superb service. Prompt, courteous and efficient. Thank you.
Very good service and easy to work with
Amazing service! Faulty welder- they picked it up, tested it and replaced it with a new version. Couldn't ask for more.
I rarely take the time to make reviews but, I have now made a few purchases from R-Tech and never been disappointed. The level of customer service is outstanding. The quality of the equipment is excellent. The delivery always exceeds expectations and as a customer, I would never hesitate to use them time after time. It's great (and rare) to have a supplier within which I can bestow so much confidence. Keep up the great work. Kind Regards, ***
Excellent machines, superb specification and very fairly priced. Comes fully equipped. Just add wire, gas and a plug!!
This is our second R Tech machine in a couple of years.
Very happy otherwise I wouldn't have bought two!
Welding equipment outstanding. Trolley don't follow the assembly instructions. Look at the photo to see how to .build
Good service, product supplied good value and good quality very pleased with it.
It is very refreshing in this day and age to deal with intelligent and knowledgeable people who really understand their products and care about their customers needs.
R-Tech service is second to none.
Very quick delivery using a tracking service, easy ordering on-line and would recommend this company. Very helpful customer support if needed.
I cannot fault the service. The item arrived as specified. Unfortunately I cannot comment on the product because I must wait for my son to use it after the Winter Holiday. Note I do not swear and use the C word.
Seriously I thought that the service was excellent. Seasons greetings and all that jazz.
Really excellent customer service, the best I've received with a suplier, would be 5 stars if the first welder worked but you promptly sent out a brand new second welder which welds wonderfully! Thank you
Great service great machine
Excellent product and excellent service
No the transaction went smooth delivery was quick carry on what you do spot on
Reliable company, quality goods. Never go anywhere else
This is my second welder from R Tech in the last twelve months. My first was a 240 v 250 amp mig welder. It's a great machine for the price and really works well on thin materials, And works well on heavier duty stuff. My second purchase a few weeks ago was the ac/dc 170 amp single phase digital tig welder. I'm very pleased with the performance of this machine as well and now in the process of buying a plasma arc from them. The team are great to talk to and if you need help or advice are only to willing to give it you. Well done keep up the excellent work.
I spoke to R-Tech staff at the Classic Car Show at the NEC and they where really knowledgeable and helpful, so helpful I purchased a 180 Inverter Mig welder there and then. On arrival 2 days later there was a problem with the gas regulator R-Tech had a replacement at my door the next day EXCELLENT SERVICE. I am so impressed with my welder I bought a plasma cutter from R-Tech again excellent product and service.
Excellent service as always.
5 star company
personnel very good to deal with
equipment reasonable priced and good quality
help from tech experts very good
delivery time as predicted spot on
i would and will deal with again in the future.
why go other places when the service and equipment is spot on.
congratulations to R Tech
Keep the good work up
This would have been a five star review if not for one small issue. The R-Tech MIG welder and associated items I bought are fantastic so far and I am extremely pleased I didn't go elsewhere.
The missing fifth star comes about because my query about smaller wire rollers for the spool-on gun I bought was not answered, which is disappointing after the good things I read online about the company and the money I had just spent. I may try sending an e-mail to try again.
Great products and helpful staff
Recently ordered R-Tech 180 Amp Mig Welder, very happy with the equipment and service provided so far. Knowledgeable sales people on hand to discuss use/purchase and very reliable and efficient delivery information. Would recommend to others, and other companies, who could learn a thing or two about customer service.
A fast delivery & good product, we would certainly use this company again.
Excellent machine, package and customer support. Recommended.
Good service experienced from R-Tech, kept me informed of my order. Prompt delivery, great after sales service.
Very happy with the welder, nice feel in Mig /stick modes
I found the service to be friendly, efficient and we had a quick delivery of the product we bought.
I can find no information to give you to provide any improvement.
i purchased a 180amp inverter mig welder a week ago. its very good. works on a domestic plug. I am using it for welding stainless steel and is fine for the job. R Tech is a really good company.Nice to deal with. the equipment is good quality. not flashy but excellent quality for the money. I have purchased a 40 amp 240v plasma cutter which is now about 10 years old and by far the best plasma cutter on the market (and i have used 4 or 5 in the past of inferior quality). highly recommended.
Easy ordering system. I wanted a product that was not in stock but the website was able to give me a date of when the product would be in stock and delivered to me. I was happy to wait so i placed the order.
I was contacted directly by telephone by one of the rtech team about a week before i was expecting the item to be in stock and told it had arrived in to stock early and my item was available to be delivered the next day. They even arranged an AM delivery to make sure i was in to take the delivery. The mig welder i ordered was great. Nice portable size and welds really well and easy to use.
great product great delivery keep it up
Very good advice on welding, welding product and other products was provided and this was all done in a very patient, professional manner.
I cannot thank R-Tech enough for the service and the correct products for the jobs that they provided.
I would recommend R-Tech to anyone, anywhere, any time!
Highly satisfied with all aspects of dealing with this firm. Postage I found expensive but apart from that, excellent service. I would recommend to others.
These guys know there stuff. They knew exactly what I was talking about and guided me through the ordering process. The welder arrived very well packaged and on time. Great welder and great price.
Very happy with the service received. Ordered over the phone having decided I did not want to create an account because it was unlikely I would want to buy any further welding equipment as what I purchased was for a gift. Only comment I would make is that I got several emails telling me that I had aborted my Shopping Cart with goods in it. However I had gone back in after the first email and removed all the items but still I got emails. Glad to say though when I raised this with you they stopped immediately. Thank you. Finally must just add our son was over the moon with the equipment he received and now he can develop his new hobby. Cheers.
Excellent communication with this company, nothing is too much trouble. I have a lot of machines from r tech and cant recommend them enough, if anything does go wrong you can't expect a better service. I would not go anywhere else!
I ordered a Honda Generator just before 3pm and it arrived the next day. I think the generator had been given a pdi as it had oil in it.
Very usefull to have the instant messenger feature, when trying to place quick orders.
Helpful on the phone, able to answer my questions easily, adapted delivery schedule to fit in with me and delivered quickly. Would recommend.
The order procedure was done very well and communication was excellent. Nothing seems to be too much trouble. I would have no hesitation in recommending r-tech to others both for their product and customer service.
Cannot think of anything to improve - service was excellent and a small problem with delivery was immediately resolved.
excellent service, many thanks
Always first class service.
New to Tig welding as I am took advice from a friend to buy a R tec machine as he has bought seven Tig units previously, so far great piece of kit, welds aluminaum excellently. Well pleased...
items received exactly on time.Company is on the ball
and very polite.Questions are answered clearly and
10 out of ten *** and sons
Plasma Cuter arrived, on time and intact. I had bought a "kit" and the replacement electrodes were missing. When I rang R-tech they immediately apologised, took it on good faith that they were missing and arranged a next day delivery. Excellent service. The cutter works brilliantly. I would recommend R-Tech.
Although I have not had it long and I am no expert, the welder seems very well made and a quality piece of kit. R-tech delivery was very fast and I found them extremely helpful when I had a small technical issue with my power supply.
Bit disappointed that there is no protective cover for the rtech masks
This was the first replacement gas cylinder I have ordered but very satisfied with the prompt delivery, No hesitation in recommending R-tech.
Very knowledgable, can answer any question about their products and can make sure you get the right product for your needs. Great warranty service too.
A truly excellent service: fast, accurate delivery and products ( a plasma cutter and tig spares) that perform really well. Highly recommended!
Very pleased with my purchase and with the help given by rtech
The customer support was excellent and I would definitely recommend RTech
Good service fast delivery
Top drawer customer service.
bought welder on finance 0% which was good.Delivery was cancelled due to server meltdown but RTech were straight on the phone to let me know and organize w/e delivery at their expense.
Welder turned up on time and all good APART from gas hose connections being crimped fittings not jubilee clips and leaked....costing me a full bottle of gas.Note to self,remember to turn of the gas at the bottle!
The order process was fine and delivery arranged to suit my day so there is nothing to improve here.
I called R-tech first off before ordering my machine and the advise I was give and any questions that I asked were all attended to very professionally and to my satisfaction.
I ordered two chipping hammers last Wednesday and it still hasn't arrived a week later after been told it would be next day delivery
As usual R tech were excellent to deal with, plenty order status updates and a good delivery service.
An absolute pleasure to buy from!
First time I have bought f I'm you, great service many thanks.
Good advice, friendly and quick delivery
I would recommend this company to everyone top service customer service was excellent. It makes a change to be able to get service like this now. So thank you I will be using again
I ordered the digital 170A AC TIG welder for use in our prototyping and maintenance workshop. The welder arrived quickly and well packed. With the use I have had out of it so far it seems excellent and simple to use.
Very happy with the service and the machine. All ready have recommended r tech to a company I used to work for.
Exelent service and will use again in the future and yes i would and have recommended r-tech to anyone
R-Tech are a Company that will go out of their way to help one and are very patient if one asks questions that are probably taken as read by experienced welders. This helps one expand ones knowledge and therefore one will buy more products from R-Tech in the future because one knows of the possibilities.
I cannot thank R-Tech enough for helping me get my Welding "Kit" together. ***.
R-Tech have got to be one of the best company's around. I had a problem with one of the items I purchased from them which was caused by completely my own fault. I contacted them and explained what I had done and was extremely happy with the outcome, you will not get a better service from anyone else. Thank you R-Tech for your help.
Great service every time ,always helpfull and a proper British company.
Iv taken my R Tech welders on jobs all over the country and there great, from in a field to on a roof top.
R-Tech are always very helpful, give good advice and do what they say they are going to do.
VERY GOOD SERVICE AND FAST DELIVERY WILL USE AGAIN.
very easy, very helpful, very good technical knowledge and advice, Prompt delivery. I will shop again
Great product and customer service
We ordered a complete new 8 metre tug welding torch lead only to find a wire broken which we had to repair instead of going through the inconvenience of posting it back
Bought my TIG from you a few years back fantastic service, will continue to use for all my welding requirements
Very pleased with foot pedal
I received the goods as ordered. I've tried it and it seems to do the job. Cheers, ***.
Good communications, competitive price, smooth tranaction and delivery as advise. Very pleased.
I am completely satisfied with the service from R-Tech. All the parts I ordered arrived intact and on time
Good service best welding headmarsk for the money
Thanks will definitely order more things off you. ++++++++++++
R-Tech are brilliant ! Thanks again for the great service.
extremely happy with the level of service provided by R-TECH welding,quick delivery of quality items ,would order again and definitely recommend .thank you
on the ball good product delivered next day great
First class and very helpful staff! Even advised me a cheaper option for buying gas near buy to where I live saving me money. Also advised me on how to save money buying welding rods from them. In all I finished getting much more for my money! On top of that the technical help was second to none .. A great sales team and company ..Good old fashion customer relationship values sets this company high and I found them through personal recommendation from another customer who uses their products ! Regards ***
Very pleased with both TIG welder and plasma cutter.
Transaction went very well, nice people to talk to, and will deal with them again soon. Just about perfect !
Your service has always been superb, and your items of great quality. I have recommended your equipment to a number of people and know of three who have purchased mig welders from you and who are very pleased with them.
Very easy to deal with from knowledgeable friendly staff. Highly recommended
I was very happy with the order procedure and will use this company again
Every part of dealing with R-Tech was absolutely incredible. They are a true gem of a company with the most amazing service I have ever received.
Please don't change a thing!
Ordering and delivery were second to none. The welder arrived the next day. 15 mins late but i was texted an appology! and told I was next. The tracking accuracy is insane you get to see how many drops are ahead of you. I joked with the delivery guy " i knew when you had a sandwich". I asked for the wp9 torch instead of wp17 and this was swapped out at no extra cost. the consumables pack matched but lacked the tig electrodes. After i rang these were in the next post and plenty of them. we also use r tech stuff at work. Dont hesitate to buy fyom them. theyre the good guys. i only wish id ordered my argon from them too still waiting for that over a week after the order at the same time as the welder...
good sound information and the product is doing what it should be doing...all good up to now ...thanks.
The welding plant is a pleasure to use.
great service, fast delivery and very helpful staff. also great products.
Good product - XL cartridge auto helmet, works as advertised.
Delivered exactly on time.
Very good fast service. Its a nice small welder for mainly home workshop use . Already used it to extend my workbench, works well, very pleased.
Great product and service. Items arrive next day.
I probably cannot recommend r-tech highly enough.
Their staff are experienced and well informed of the products.
The build quality and price point is possibly the best in the market, and the support and aftercare are second to none.
Build quality is excellent and easy quide to follow to get you up and running and welding.
Not to mention very cheap for the quality of the machine.
Good website easy to use.
Products are excellent really happy with them.
Items arrived promptly, well packed, rods came separately direct from supplier, The only fault was that the consumables kit, AC/DC version, contains no parts for the WP9 torch which was supplied as part of the package
Excellent service. Can't fault them. There is no point going anywhere else. Superb, thank you.
Great all round service, thank you
Excellent company great to deal with
Good product very help full staff with any queries
you may have.Goods dispatched promptly
First class service for a first class product
Good advice, excellent & prompt delivery & good product.
Purchase and delivery procedure excellent. Would recommend to anyone.
Really great bit of kit. For its size it packs a very big punch, even wound back to 20 Amps it slices through 5mm steel without any problem. Set up is very straight forward, just plug in the leads, connect your compressed air supply and get going. The cutting lead is of a generous length meaning no continuous relocating.
I was happy with my order and was completely satisfied. Although it would have been nice to have a dilivery option the was not next day. I understand that when ordering a produckt a dilivery charge will be used but I was in no rush for my dilivery and I didn't feel the need to have it dilivered the very next day. I would recommend you to a friend I will use you again if I need to.
Happy all round with the service
Transaction was perfect great help from R tech team will recommend to my friends, Welder does as promised.thankyou. ***
Looked for a portable arc welder for some time and reading the reviews on Rtech site was impressed
So I called Rtech and wanted some things changed and extra bits and all was done with one phone call no passing me to someone else, the guy new exactly what I was talking about and it was all delivered correctly.
Used the 175 portable arc welder and was more than happy what a great bit of kit I will use Rtech again as the product knowledge was excellent and the kit is great.
R tech have offered a great service and will be buying more products in the future
We have ordered from R Tech several times now. The Products are excellent, It is Wonderful to be able to speak to a knowledgable person when deciding what to buy. We will certainly recommend R Tech to others. Thank You
Excellent service and prompt delivery. Nice to actually talk to someone who can weld!
Welder arrived next day as stated on website as ordered and well packed. The whole ordering process was very easy and efficient which is something that does not happen with some other company's.
Very pleased with welder and would have no problem recommending R-Tech Welding to anyone.
I found the online ordering process very simple to use.
I also found that having the online video reviews showing the machines and how to operate them very helpful in making my choice.
Another great thing was being offered an interest free loan to purchase the goods.
The after sales is also very good.
Extremely helpful support and staff, delighted with the product. Purchased after reviewing via *** aka '***' Youtube channel.
Equipment was well packaged and delivery was fast.
Equipment top quality and ready for use.
got it on time and it works fine!
Really good service and very fast delivery , def recommend and use myself again
From start to finish it has been a pleasure dealing with Rtech . Setting me up with the right machine for my job. As for the machine Rtec 260 , I find this machine in my experience is 2nd to none. I have used some so called top machines ie *** to *** and many more. While dealing in sales it was no bother to them locating me the right tourch to suit my needs. I have found with the R260 welding times have nearly halved using less gas & rod, tungsten life far longer , leaving a cleaner weld with no impurities . These are true facts I have found with this great machine. DEaling with the technical dept of Rtech with regards to set up was a pleasure, hassle free. Another great thing dealing with this company you are able to talk to the main specialist in their field. I would strongly recommend Rtech welding equipment limited to anybody. I wished I had off purchase this type of machine years ago. Thank you R-Tech
Fast, reliable and very knowledgeable.
No problem at all.
Great company to deal with.
The machine arrived next day & as described. It was very well packaged. The machine seems to be very good for the purpose intended.
R-Tech was not myt first choice and they don't seem cheap. I became very surprised by the customer service and by the quality of the product. I had a problem with the delivery, outside R-Tech responsabuility, but they assume the resolution and send me a new order by express mail in time. That's real value and I recomend them.
Excellent customer support, this is the second machine I have bought from rtech.
Great to deal with!
Helpful, efficient, good prices.
very helpful when rang to enquire and very quick to dispatch and receive item..a pleasure
Kits great, own a couple of welders (MIG and TIG) and a plasma cutter, plus bought consumables such as TIG torches and gas lenses, all work flawlessly.
Fantastic customer service, knowledge and support. Even if there are mix ups, the staff (I've dealt with ***, *** and ***) have been extremely helpful and gone out of their way to make things right!
Best welding suppliers I've ever used
Excellent service and equipment.
Faultless, very fast delivery
First time I've had a plasma cutter. This one is amazingly easy to use straight out of the box. I'm hooked on rtech
As for improvements I'll say more technical description on where and how to use the item in cause. But the item description is also one of the reasons I choose them from the others. I would recommend them to others with no doubt.
I was advised by *** as to the welder that would best suit my needs. Had a couple teething problems which he was most helpful in correcting very pleased. I would use this firm in the future for sure
The staff are always very helpful and friendly and patient and always on hand with technical information.
Order process very easy to use , delivery very quick, and very happy with the product
Fast delivery and as orderd
quality product delivered quickly
I ordered the wrong items that did not fit my welding machine the sales department changed my items straight away fantastic service thanks ***
Very pleased the way my order was taken as I thought I'd gone over the specific time allowed for the offer. The transaction was straight forward over the phone , very pleasant and friendly person dealing with me made all the difference . Thank you. Would I recommend ? Sure I would .
Superb back up and advice freely given. Over the years I have had nothing but fantastic service from a company that treats you as a valued customer where nothing is too much trouble. The equipment is first class too.
Every aspect from the information and assistance to the delivery of the product was exceptional. No nonsense.
Bought this welder not expecting too much, But all I can say is WOW is a great little mig,
If you didn't know you would think your playing with a big boys mig, quality is great,results are 10/10,
Been welding for 30 years (general body work repairs mot etc ) and for home use its way beyond what I expected.
Wouldn't be out of place in a bodyshop,
only thing it needs and I don't think any of the others do it is some small brackets on it to keep the power cable tidy etc whilst in storage or carrying it,
But 10/10 great tool well worth the money
There is not anyway you can improve on such good service & quality of products, very pleased indeed & will be recommending to others ........... Thank you r-tech
First class service and really impressed with the product.
First machine had a fault with HF
Replacement was delivered to site first thing the next morning. ..great service.
Hassle free on-line ordering and well packaged goods were received damage free and promply the next day.
Great products and excellent service ... strongly recommend
Today marks the second anniversary of me owning and using my R-Tech ProMig 250-1.
It has been a superb welder to use, and I use it for a minimum of 18 hours and an average of 24 hours a week, mainly on 8mm & 10mm thick material, but also up to 25mm solid bar and down to 18 gauge ERW tubes.
It has never let me down, it has never tripped out on the duty cycle even though I weld at around 200amps on a 15 minutes on and 10 minutes off cycle over a continual 6 hours duration, and in two years I have put over 800kg of 0.8mm A18 wire on 15kg spools through it.
R-tech products and customer service can not be beaten.
Absolutely flawless service and a very well made machine that produces welds better than machines that cost significantly more.
Very happy with my purchase will recommend
ordering and delivery were straight forward and delivery was prompt within the stated next day time. Packing was exceptional. The welder functioned perfectly from first switch on. The online support was invaluable to me, being semi experienced. It helped no end with the initial setup illuminating trial and error to a minimum. I obtained a decent sized Hoby gas outlet from the supplier you kindly recommended. Couldn't asked for better. Thanks.
very good service everything like it was promised
Products turned up on time
I rang the sales department to get details of the various welding equipment and received excellent advice and was able to narrow my choice down to the machine that suited my needs. Upon placing my order we went through the additional services available for consumables including setting up my first order for gas which was simple and straight forward. Placed the order received confirmation everything turned up well packed two days later. Would highly recommend R-tech for all your welding supplies.
efficient, knowledgeable and helpful.
Excellent service, one item was missing from order. R-Tech despatched a replacement immediately. Will use again and recommend to others.
Very professional service, welding rods arrived very well packed and they arrived very quickly. Will be ordering again when I need more.
***was very helpful. I had invested alot time trying to locate a honda generator with a remote switch. When all was need was a quick phone call to r tech. All the equipment arrived on time with no issues.
Just ordered some replacement parts for a tig torch, A back cap, a gas lens body and ceramic to suit. what can I say very quick confirmation of order, dispatch and tracked delivery also the parts were very well packaged no chance of any breakages in transit.
Brilliant service would definitely recommend to everyone
Having previously purchased a Mig welder from R-tech, I was already feeling confident when i decided to choose an R-tech Plasma Cutter.
The website is easy to use, every time i have phoned or emailed with a question, i have had an informative response.
Delivery is faultless. There is nothing like next day shipping to unbox your new toy!
The unit itself. R-tech products from my experience, have this premium well made feel to them as soon as you lay hands on them. I like the fact that they are UK based, give a good warranty and finance options are available.
I have been very happy with my purchase and would not hesitate to purchase/upgrade using R-tech again. Everything you need/worry about is under one roof.
I am very satisfied with the handling of the help that I needed when bying. Recommend this seller to everybody that needs a welding machine.
Very good service delivered to within minutes of stated delivery time , customer service guy really helpful and informative,and to top it all the machine I ordered works great ,all round excellent service highly recommended
R Tech brand XL welding helmet.
Good product, shell is well designed and the cartridge gives a wide and clear filed of view. Just as good as much more expensive helmets. Works fine for low amperage TIG.
To be honest there isn't anything I could think that require improvements. The hole buying experience with R-TECH is second to none ;-) the sales staff are extremely helpful & the quality of welding equipment is first class. I'd definitely recommend R-TECH to anyone who is in the welding trade & also I'll be using R-TECH for all my future welding requirements. Thank you so much R-TECH
I always recommend you to whoever will listen, I only buy R-Tech welding products for not only the serviceability but I can't think of any other company that provides such a comprehensive after sales service. I have total confidence in the company , the products and the staff.
They went out of their way to help a novice like me. They advised me not to purchase certain things as they weren't suitable for what I required, even though they would make less money overall. If you're thinking about using R-Tech look no further, they offer superb equipment and an absolutely superb service. They are a credit to the industry.
Unable to find the answer I was after, I contacted R-Tech, as they had originally supplied my TIG200 and I had always found them to be very helpful. My call was dealt with straight away, although my query turned out to be much more involved than I had previously thought! However, despite it being towards the end of the day, I was dealt with remarkably patiently, and we were able to establish what I actually needed. My order was taken on the spot and the great quality parts arrived within two days, as I had just missed R-Tech's courier collection that day. Overall, yet another efficient and satisfying experience with R-Tech - thanks, guys!
BTW, I recently got into a 'welding related' conversation with a complete stranger, and he highly recommended R-Tech - so I was able to tell him that he was 'preaching to the converted'!
Very impressed with email replies to my enquiries, friendly and answered my questions. The only "problem" that I had was that the parcel arrived a day earlier than stated - I had made arrangements to be at home on the !3th, but it arrived on the !2th and was luck that a neighbour signed for the parcel. The cost for postage is quite high.
Very many thanks for my 180 R-Tech invertor mig.
Could do with some ballpark setup info on Amps to steel thickness.
Completely satisfied than you
easy to deal with and very fast delivery
Very knowledgeable and clear customer service. Understanding of requirements and were able to offer plenty of advice and with a great attitude.
Good communication and friendly staff across the board.
Highly recommended. Thanks guys!!!!
super quick welding supplies, great competative prices
Customer service, I've discussed this before with you and hoped you would take it onboard. Almost *** to send two Tig electrodes, they came in a huge jiffy envelope!! You could easily of put it in the smallest of envelopes and put a second class stamp on. Common sense I wonder??
*** next time I think
I phoned R-Tech to get further reassurance that I was buying what I need. I am very pleased that I was strongly persuaded to buy because the product is amazing. It uses half the amps of my cheap welder and produces an extremely neat and consistent weld. Everyone should have one of these.
Fast delivery, good product very reasonable price.
Next day delivery as promised. Kit all in order. Recommended.
Ordering procedure and communications excellent as were subsequent delivery arrangements.
Item was fully as described, good value and very well packaged.
Look forward to dealing with you when consumables required.
great service and good communication and quality product. very satisfied
Excellent pre-sales service from ***. Subsequently ordered a Fiac 3hp/50litre compressor around noon on a Friday - as I live near Manchester I wanted to collect it direct from ***, they contacted me at 2:45pm that same afternoon to let me know it was ready for collection!
An excellent product, very pleased with it. And very pleased with the service from R-Tech & ***.
I was just very pleased with the whole process , and we are pleased with the piece of equipment ,
Fair priced goods, delivered quickly!
This is my third order, and the second Welder I've bought from R-Tech. The service was superb with next day delivery.
I've never bought two welders from one company. The first was an ***, which I love and on the basis of that I bought a portable 180A MIG - which is just lovely to weld with. It feels like an old Transformer welder, very smooth but with the fine adjustment of an Inverter.
easy site to navigate with keen prices and quick delivery
Very fast and efficient service will use again and recommend to others.
I ordered direct from Rtech
Verry happy with the service, speed of delivery and the welder I recieved
The service was very good *** who I spoke with was very helpful .the ordering procedure was easy to use and yes I would recommend r tech to my friends who would use your equipment well satisfied
I was delighted with the service I received. The welder is everything I hoped it would be. Communication and delivery was fast. The website was easy to use and the feedback from previous customers plus doubleboost videos was instrumental in my choice of rtec as a supplier. Thanks.
***, rep of Ireland.
Good product and good value
great customer service always use this company great warranty on there equipment if ever needed and british
Staff were very helpful with my enquiry, and the items I ordered were of good quality and arrived on time.
Excellent service goods came the next day.
I did a lot of research about R tec before buying their welder. And I can honestly say there service is second to none, There welding machine are up there too. I was a welder for a number of years using oil cooled Oxfords and some mig but never tig. So I was surprised to find out how quickly I picked tig up. Am no expert but I can run a bead and stick two pieces of metal togethere, and let's face it that's what it's all about.In short great little welder and company I have not problems recommending both to anyone.
really good response to my enquirey and subsequent order. Only comment I would make is give some instructions re assembling the tig torch, the collet can go in the wrong way round, mine did and gave me two days of frustration.
Excellent and friendly customer service. Highly recommend
Absolutely amazed with the R-Tech 180 Inverter I purchased. So simple to weld with, even on rusty steel surfaces with no prep!! and also very surprised at the cleanliness of the weld when using co2!
Brilliant after sales service, awesome price and a 2 year warranty with carriage covered as well......what more can you ask for...
All OK as per normal from R-Tech!
Great service as always, good communication...
They deliver what they say and on time. Plus the products are excellent.
your web service is excellent fast and reliable
I did phone to ask a tech question which was answered
however the web cost was cheaper than phone call cost
this is not a complaint but an observation
High quality equipment. Very happy qith them
A real pleasure to deal with a company where the people on the other end of the telephone know their product. R Tech certainly excel in this area, which makes a change from some of the companies I have dealt with in the past.
R Tech is that unusual company - one that values their customers in deeds, and not just words. I have made several purchases from R Tech and have nothing but praise for them, even when things go wrong. In fact, it is when problems occur that you separate the wheat from the chaff so to speak. Not even the most thorough company is immune from cock-ups ( just look at NASA ) but it is how they handle them that really shows their quality. I can honestly say that they have handled every transaction to my complete satisfaction.
The delivery was swift and the shipment unharmed. R-tech are pretty good for tig suppliers online. Have lots of useful bits that other shops don't. Thanks
A few problems with items missing from the order and the wrong postage option but all sorted out quickly with some complimentary tungstens and refunded postage. Welder is first class.
No problems, co2 arrived as planned.
Good service, were able to advise purchase on phone, although it was easy to do online.
Really good service goods arrived well packaged and very quickly (only a day after placing the order.)
Very helpful great products
Fantastic service, asked for some info on tig welding, *** was a star very helpful in deed, highly recommend them
Quite simple no hassle to purchase and arrival was next day. Arrived is a well constructed box to protect the content. Still yet to try the welder. But impressed so far. :)
Excellent service and excellent equipment
My welder was damaged by DHL and out of warranty, Mike was very helpful in getting me the spare parts I needed to repair it and they came next day. Outstanding service and super helpful staff.
Great Products, cheap prices, speedy delivery
In my opinion R-Tech are the best in their field in the UK with service and equipment that is second to none.
It's a very refreshing change and really nice in this day and age to deal with competent pleasant helpful people, please dont change your business model as it sets your company head and shoulders above your competitors.
Two year RTB on faulty plant, extended warranties, British made, and recommended by ***!
In a nutshell R-Tech equipment is as good or better than more expensive welders like say a *** but with much better and more knowledgeable customer support.
This was my second purchase form R-Tech and the service was excellent as always. Email and phone queries dealt with promptly and very efficient delivery.
I was completely impressed with the quality of the welding equipment, the ease of purchase, excellent packaging and would recommend R-Tech to anyone I know considering new welding equipment.
Absolutely excellent. The products are outstanding value for money. The delivery of everything I've bought so far have been on time or often even earlier than stated. A pleasure to do business with each and every time. Keep up the good work. Regards, *** (***)
Very satisfied with everything. Very efficient service, quote promptly received, order placed easily and delivery of goods with a first class service. Definitely recommend to others.
Have purchased two pieces of equipment now from r-tech , delivery was excellent , the equipment is first class , you really do get what you pay for , worth every bit extra to get tools of this quality , will use r-tech again if I ever need anything again
I found ordering online with you very easy and my delivery arrived on time with no issues. I would recommend you as a good reliable company.
Ordering online was made easy by the information given when I chose the welder to purchase. Not used it yet but very pleased with the quality. Service was tick tock brilliant. Had no need to use customer support so cant comment on this. I would recommend this company to friends.
I purchased my first TIG welder (TIG161) from R-Tech a couple of years ago. The equipment has proved easy to use and reliable for my hobby needs. Since I have also purchased a plasma cutter and a whole load of consumables. The website is easy to use and the customer service is first rate. I have just received a reminder the 2 year warranty on the welder is almost up and would I like to extend it for another 2 years. I would highly recommend R-tech to others.
Excellent to deal with I have no problems and answered my query very well
Arrived on time, as discribed, trouble free.
Good products and good service, but postage costs for a A5 envelope were high in my opinion, especially when the parcel company delayed my delivery by leaving a card instead of posting it through the letterbox, something they did the day after anyway.
Easy to use website and prompt delivery
Fast delivery , when the plasma cutter came I thought it was very small BUT when I tryed it Well what a little beauty
Excellent, fast service.good customer service
I can offer no suggestions for improvement, you have been first class in every department so far. I would recommend R-Tech without hesitation.
First class service
First class company
First class all the way well done R-tech keep up the good work you will be getting all my buisness from now on and i havent even turned on my new tig 260ext machine with water cooler yet waiting for electrics in my garage to be up rated.
excellent service and prompt delivery
Great service and delivered on time
Excellent, knowledgeable team. 1st class service
helpful on the phone with advice and very professional in getting the parts to you as soon as possible
Great service will use again
Great machine with intuitive and user friendly setup...even for a beginner. Excellent customer service too. Courier lost the item but R-tech were quick to rectify.
Fantastic service, and brilliant kit.
I bought the 180 mig and 160 dc tig welders, along with gas cylinders, helmet, and a few other bits. Everything arrived on time as promised.
I haven't given the welders a hard time yet, but the light duty work they have done has been great.
Thanks R-Tech, I will certainly be purchasing with you in future.
I was very impressed with R-Tech and their welders, I brought the Digital AC/DC 210 amp tig welder and I have been trying it out. Its a lovely bit of equipment and easy to set up and use. Very stable ark really great on the stick welding too, It looks well built and I would consider it good value for money.
The people at R-Tech are very helpfull and I had very good advice before I finally placed my order. I would recommend them to anyone and I certainly will be buying more equipment from them soon.
I can't really speak to the quality of the product as it was a gift but the recipient seemed very happy. What I can say is that the order process was smooth, the package arrived on schedule (and quickly) and it was well packaged. Not being a welder myself it may be a remote possibility but I'd have no reservations about ordering from R-Tech in the future.
Great service & communication, quick delivery as promised, I've recommended this company to several of my customers.
I have not much more to add, since my purchase worked just perfectly. Descriptions, delivery times, prices ...... all sued as described on your website. I am completely satisfied with your delivery.
Perfect sales team, lots of info when requested. Great delivery. Can't wait to get up and running
I brought this item for a friend, the feedback i got from him was excellent, he is very impressed with the product, the service and delivery and would recommend.
Nothing could be simpler,you add to basket,complete address and pay. Delivary is prompt and you get what you ordered. Quality products. ***
All was like clockwork any problems I had were sorted with a phone call very nice and knowledgeable people very friendly and didn't make me feel daft for asking
Saw some reviews on line for this welder and decided to buy one. R-Tech delivered the item very quickly and their corresspondence was excellent
Great service and competent sales staff.
100% every time, good equipment, the best back up service i have ever had from a firm, no problem too small.
advice given freely, i would recommend this firm to anyone as i have done many times.
many thanks to the r tec team
as a novice equipment looks to be 1st class
does the job a lot better than the cheep equipment on the market.
now just practice practice practice.
the only disappointing thing was i spent to much money on cheeper equipment in the past.
should have paid the extra for R-tech equipment in the first place.
good equipment VERY VERY good professional service from the team at R-tech.
would i use again
YUP i sure will.
Package arrived on time as promised, only 48 hours to get to the Isle of Skye. Well packed and exactly what I requested, many thanks to R Tech. It makes a nice change.
normally packages coming to the island are held for a week at Inverness by less enthusiastic delivery company's,TNT, Hermes. But R Tech have got it right.
I was satisfied with every aspect of this order.
Fast and easy to use service. Will be buying a new welder off them when I am ready for the next one.
Very helpful, prompt response and delivery would recommend to others and use again
I've bought a 160a AC/Dec tig machine for my work place. The welders all love the machine. A fe teething issues getting used to the setting etc but all commented on what greet value.
Had one issue we broke a part during the unpacking stage and the guys at R tech sorted it straight away did more than they needed too.
Yes there are cheaper machines out there that might be as good, there are deff dearer machine which this is on par with. BUT you can talk to the guys and they are helpful. Nothing like going to a third party supplier.
All in all I'm very happy with the tig welder after months of research I've bought a good one (thank god)
R-Tech lived up to their first class reputation for ease of purchasing, packaging and delivery.
I see no reason why their after sales service would be any different.
Highly recommended by this very happy customer.
Fast reliable service very impressed thankyou keepit up guys xx
For me all was first class I see no room fo improvment,
Excellent service from r-tech , top quality product , I'm considering buying further products from them in the future , will be my only place to get welding gear
My 4th purchase from R-Tech and as usual a pleasure. Easy to deal with and excellent fast delivery. Highly recommended. Customer service like it should be. Perfect.
Thanks a bunch for the service and support in shipping this to Switzerland. Good doing business with you guys! Cheers
Excellent service , from start to finish. Will do business with them again for sure.
Excellent service and delivery. I will definately use again in the future.
Every thing is perfect,surely I will recommend to others
As usual a first class service from RTech!
RTech have helpful and knowledgeable staff.
When I purchased my TIG welder from them it was on a recommendation from my brother.
I was given help and assistance with aluminium welding techniques and used one of their machines to practice.
The latest order was delivered exactly as it should have been and at the front end of the time-slot given.
I got some useful tips from RTech about safety checks based on the age of my welder.
RTech is a really good company to deal with.
Excellent service, my heavy item was well packed for delivery. Communication good. Pleased with service from this Company R-Tech Welding.
Items were of decent quality and prompt delivery
they cannot improve on their service product as required ,ordered in the afternoon arrived following morning. full marks
The order process was very easy and i appreciated the advice on which welder to buy.
The only slight issue was with the delivery company as they didn't deliver when they said they would and I had to pick it up at the depot.
R-tech are in no way responsible for this though
Great wee welding machine
R-Tech's service is excellent. from order to delivery. I was able to speak to a named person within the company who answered my question with knowledge of the product and its capabilities. I was invited to see demonstrations of their products at their premises which I hope to take up in the near future. I received my MIG welder the very next day. It was well packaged so was undamaged. The quality of the product is very good and is far superior to my old SIP MIG welder. In short "brilliant" service and product.
Fast delivery, well packed, looks like a very good product
The service I received was first class . only thing that was missing on the stick welder was the rod holder and lead .why sell a sick / mig and not be complete to use
Great service. Delivery was really quick, as promised. Really good after service provided. Very happy with the welder so far.
Over the four years I have bought from you your service has been exemplary and product has been reliable and worked well. As with everything in this world nothing is perfect, but that is when you guys really shine. Problems are dealt with quickly and without fuss and there are always knowledgable people on hand to give advice. I
would guess that a lot of your customers are like me; hobbyists rather than professionals. To that end more information and advice on using the accessories to the equipment would be useful. Double boost is a great way of doing this as John has a talent for imparting information in a simple down to earth manner. More from him on beyond basic setup and use of your product would be welcome.
My welder was badly damaged by the couriers when delivered but within a day it was replaced with a new one, the person from R-Tech couldn't have been more helpful.
This is a very good machine with a lot more power/wire speed combinations than most. Once you master the settings for each thickness of material it does an excellent job.
The regulator does make a strange clicking sound every time I pull the trigger but it all seems to work well.
I would recommend this to others.
Very good and yes I would and have recommended you
Your *** thankyou
Excellent service great product very happy cannot say any more than others have already said but I would defiantly buy from rtec again looking to buy plasma cutter next
Amazingly good quality machines at a price so low it's hard to believe. My Tig 201 welds better than the *** where I used to work that cost 4 times the price. But the very best bit about RTech is their customer service- the very best I have ever encountered anywhere, anytime. You would be daft to deal with anybody else.
Purchased the R-Tech P50HF Plasma cutter and it is a fantastic piece of kit! Does everything R-Tech say it will. Excellent and very friendly customer advice as well. No hesitation in dealing again with this company.
Satisfied with the on-line procedure and deliver. Woud recomend you to others
Easy purchase with good order progress and delivery feedback. Next day delivery as promised. I would recommend this company.Very smooth transaction.
Your company is second to none, Any problems I have had have been answered in a very professional manner (all problems where operator error not R tech).
I have purchased two machines one tig welder and one plasma cutter. Excelent pieces of kit. I cannot recommend this company enough.
Great company to order from, placed my first online order just after the next day delivery cut off time and still got the bits next day.
My previous experience was via the telephone and they were very helpful, and the welder I bought then is performing really well.
Thoroughly recommend R Tech and their products.
Great company, will definitely use again
The guys at R-tech are superb, very helpful with advice on the power supply needed for my plasma cutter. the unit arrived net day and is excellent. I bought a Mig welder from these guys last year and it had been faultless. I would highly recommend using R-tech the products, service and aftercare are second to none.
1st class service
even if they don't get it correct 1 first time they get it correct in the end.
all dealings with r tech has been fantastic
just talk to the gents and get it correct
What a brilliant welder at a great price considering the AC and other capabilities like pulse. I had a chat with this company on the phone and they were more than helpful with any questions I had.
I strongly recommend this product and have already told all my contacts about it.
Nice delivery no problems!
I was guided to R-Tech through a personal recommendation from someone I trust.
This sort of reputation is something a company only experiences when it consistently delivers excellence in products and service. I was not disappointed. R-Tech have been a delight to purchase from and I cannot fault their keenness to help their customers in every way.
As a newcomer o TIG welding I am impressed by the features of the TIG161 machine a the build quality.
Simple and effective. Cant ask for more. The product is superb. Unbelievably easy to use with excellent results.
I found the customer service to be excellent especially Dazz higgs for his technical support and prompt repair of my welding set if only all companies were this helpful.
Cheapest price found and good, efficient service.
I've had a tig off Rtech for 6 years excellent, then I brought a mig again brilliant so when I needed a plasma cutter it had to be Rtech!
Great products,great service ,great prices what more could you ask!
Satisfied with all aspects from order to prompt delivery.
Having worked in quality control and assurance to national quality standards for years before retiring would say R-Tech would pass any quality audit with flying colours, and would recommend the company as first class service in customer support and the order procedure
We are a small charity and looked to order equipment from companies that provide excellent customer service and support. I have no hesitation in recommending R Tech to others as they have provided just that.
Faultless service and products!
Ordering procedure was easy and straight forward , delivery was two days to the far north of Scotland ! Bought dc tig welder which performers very well , lim delighted with product and service and will be ordering foot pedel in near future ! Many thanks
None, all very good and quick delivery.
Great products delivered very fast. Many thanks!!!!
Instant payment went out wednesday, on thursday was told not had payment. On friday was told sorry but we did have it. On monday the machine came. It was missing the foot pedal and user manual.. On tuesday these arrived. Happy days at last. Great welder, great price, poor delivery. Paid for on wednesday, got everything on tuesday. Not the next day delivery as was advertised.
Sales people were very helpful though.
very easy to deal with on the phone.
I have now three machines from R-Tech all work to high standards, the service I received was first rate and the people there go all out to be friendly and give first class advice.
Next day delivery, If you can improve on that I have no idea how.
You come quite highly recommended on several forums, for decent equipment quality and excellent support.
My order process was not perfect however, so i'd be happy to give feedback to help you improve.
1. Your website does not seem to take CC as payment option on orders sent abroad. Paypal is not a good option for those like me as they use horrible exchange rates. by doing this you make overseas orders less attractive for no reason.
2. I contacted your support and arranged to make a bank transfer, which i did. Then for about a week i could not get any reply from the direct contact email, support ticket or by calling. I actually thought you'd gone bust.
It was sorted eventually, but not a great experience.
That said when i did get to speak to or a mail response, your staff were most helpful.
R tec rectified without question any problems with initial delivery from couriers and faulty Tig unit.
I have used r-tech before to buy a mig welder and was very happy with it and this latest purchase was actually on behalf of a friend who wanted a plasma cutter and i recommended r-tech as the service was great and the quality is good as well. The only small thing i think could be better is if you supply a plug where the power is only 240v 13 amp as this plasma cutter was. i understand leaving it to the customer when the plug choice could be 13a, 16a 32 etc or 110v but when its only one choice i think a plug could be supplied. overall very satisfied.
I found the staff extremely helpful. Even though I required something that was not standard, it was not a problem. I have added them to my contacts list and would not hesitate to use them again. Excellent service!
A pleasure to deal with.
Very helpful and great equipment.
All items as ordered, delivered to France in double quick time. Highly recommended.
Great delivery service, the mig welder is a nice piece of kit, good quality and more portable than my last one. I also like the idea of being able to use it as a stick welder.
Brilliant machine super fast delivery
Arrived fast and as advertised great tool
I have found R-Tech to be an extreemly professional outlet and produce hight quality products.
My latest purchase experience I would say its worth informing the customer that the Air Compressors come from a second company. As it may arrive later etc, As I was expecting it all together with the fist delivery. However when I contacted you it was all explained and the delivery information was found out and I received a call back within 10 min. All very good service.
Excellent machine very happy with my purchase
Extremely friendly and helpful when placing my order over the phone. I only placed my order at 14:30 yet everything arrived safe and sound by lunchtime the next day. Great product, I would highly recommend R-Tech. Many thanks.
Thank you very much for providing such a prompt service.ordered at midday and delivered at 10 next morning.
And all your equipment performs perfectly. Great!
The order procedure is very straightforward, delivery is excellent and the email invoice is a definite advantage
Customer service is excellent, delivery was super fast, kept informed throughout
Purchased a welding screen and a part missing, only comment is kit should be checked before sending out to customer.
Missing part was shipped very quickly so no issues with how quickly the problem was dealt with
Excellent could not be better.
Excellent service very happy all round thanks Rtech
Great company would use again very helpful
Great product and really good service
I am a returning customer and have recommended R-Tech to several people.
All but one of those people made a purchase and were surprised by the level of customer care received and delighted with their purchase.
The one that didn't buy, after being told the equipment he wanted would not full fill his needs, wanted to by something in appreciation of R-Techs technical knowledge and honesty.
I'm thinking of asking for a commission.
The website was easy to use, the staff when contacted were friendly and very helpfull. The products arrived promptly and were as required
this is the second welder bought from R-tech ..a great company with quality machines ..more than happy with my new one
Brilliant Web page easy to navigate and find what your looking for
Fantastically helpful when I rang to order, delivered on the day I asked for, lovely kit.
Very helpful with ordering. The order missed being despatched , but once I contacted them everything was sorted out very quickly.
purchased this for my welder and he reported back saying that its nice to wear and ventilation is brilliant so one happy welder
great machine, fast delivery and brilliant customer service! have gone out of there way to make sure i'm happy with everything and its paid off as i will be sticking with them through out my welding career
A very straightforward purchase, delivered with speed and no fuss. Thanks.
We had a great time, I would suggest if you were looking to buy kit and have a demo put a couple of hours aside it is time well spent. The atmosphere is relaxed even if you are a complete beginner. I would certainly recommend R Tech as a top supplier. I do need to come over for a proper compressed air filter for the plasma unit in the next few days!
Fantastic all around. After years of struggling with a cheap welder I finally purchased the R-Tech 180 mig and now I CAN WELD! A whole different world - it's a miracle. Great bit of kit. If you're looking for a welder, buy this one. First class service from R-Tech as well. Shipment was spread over 3 different couriers (welder / gas / accessories) and all 3 delivered on time, next working day. Well done! Will definitely use R-Tech for all my welding needs from now on.
Fast delivery of excellent product.
Also quick and friendly advice on the telephone when needed.
Happy with price, delivery and customer service
I would recommend rtech, I have purchased an ac/dc welder a mig welder and a plasma cutter, I am an engineer and hobby welder etc, i cannot say enough for the help i recieved from the staff, i have problems with my hands and found the tig torch and leads very heavy to hold, the staff actually opened boxes of old and new stock to compare, and over the phone gave me a hands on comparison, i then purchased a new lightweight tig torch, with accessories to suit, which i might add, i was also given help as to what i did not need to buy, they really want to help which is rare these days buy from rtech guys you can trust.
Quick and clear website, good communication and service, would recommend
Cant fault r tech, best prices ive found, they had everything i needed, fast delivery and well packaged, i have recommended to my work mates and i will deffinately be ordering from them again
Great custermer service friendly and helpful staff great product would recommend this company and there product to any one
I can think of no improvement to either your products or service, both seem to me to be faultless. From *** review on YouTube I expected this, and was not disappointed. Consequently, I would have no hesitation in recommending your company and products to anyone.
Very efficient. Wouldn't hesitate to recommend.
The plant arrived very quickly (considering the weight and size of the box. Buying from here was a pleasure able experience.
No complaints at all with R tech. Good quality stuff and quick delivery. Very helpful.
Excellent Customer Service in not only advice on which plate would be suitable, but also in after sales customer service, we would be extremely happy to recommend R-Tech Welding to anyone who is looking to purchase welding plants and consumables.
Very little additional information is wanted. A better explanation of euro connectors perhaps?
A good company to do business with so far, the item was delivered quickly and well packaged. Communications were good.
This generator is quite, powerful with low consummation of fuel. Very easy to operate and starts effortlessly. The best generator I have bought so far. Delivery very fast next day I had machine , very helpful staff would highly recommend five star
First class customer service and and excellent product
(Ac /dc tig welder )
Would recommend this excellent company
Quick delivery. Very straightforward ordering.
Quick, easy and efficient. I can't recommend highly enough.
I am well pleased with the welder and plasma cutter machines. The service is outstanding. I did have a problem with an early TIG welder which was years out of warranty. It was fixed free of charge as the fault was a known issue. I would not hesitate to use R-Tech again.
Good customer service and feedback, excellent equipment earned its money with 5 days of continuous welding on arrival.
Very satisfied and would recommend to others
*** (?) was/is a great representative and was most influential in my decision to be an R-Tech customer. Also, I would like to acknowledge ***, *** - super cool guy who I thoroughly enjoy watching. Ordering the Mig180 was painless - 24hrs later I had it in hand. Now, just to get replacement R-Tech Speedmaster XL Outer Lens. Great company - great product. Plasma cutter next.
where do I start! first the customer service is second to non. The staff i have spoken too are very highly trained in all aspects of welding and supplies etc. The welder ordered and dispatched very quickly. The service is a breath of fresh air in today's environment. Well done Rtech...
1st class company and products
A generator was ordered for *** as far as I am aware we received a fair service.
The service was excellent, prompt and great quality equipment for the right price!
Quick delivery easy to order and helpful
Very satisfied. fast and efficient
Very happy with the team at R-TECH.
Easy to deal with and products at a great price.
I can see why they have such a good reputation.
A+ from me thanks :)
First class service.Rapid delivery.
Welder worked great out of box.
I've messed around with many different welders. My welder set up is now complete though. The Rtech MIG180 is an absolute joy to use whether it's mig or mma, I have found it faultless. 7018 rods honestly run like 6013's and MIG runs so smoothly you can seriously MIG like TIG. My AC/DCTIG201 is gathering dust... almost.
No issues encountered, excellent service.
Excellent service highly recommend
Excellent technical guidance as to my requirements, I was provided with a more customised system to my needs and saved me more money. Brilliant customer service and query handling. I was even called to tell me I was due a small refund and how or where did I wanted paid.
Faultless. Very highly recommended.
Cant thank your guy's enough! very helpful to a beginner like me without being condescending, I wish more company's treated their customers like you!
Top marks all round.
I have already recommended rtech to several of my fellow welding students. I have found them an exceptional company. They offer an excellent product at manageable and affordable prices with excellent customer service. If I ever do have a problem I have no doubt they will solve it. It's such a simply recipe but there are few companies in my experience that can actually pull it off.
Nice customer service. Shopped around and found these to be very competitive. Arrived well on time. Thanks I will be calling again.
A straight forward supplier who happily answered my questions politely and informatively. Everything arrived quickly and well packed. It just works far better than my old welder, what more can you ask for!
The cart is just ok for me. Its good size, the gauge of steel is not impressive (seen better out there) and its a bit wobbly when assembled. Main reason why I chosen this one is size of top tray to acomodate my welder (other ones were to small)
Excellent service and good price. will defo use again
Excellent service, plasma cutter arrived next day. There was a defect with the cutting torch supplied that almost certainly was caused during transit, but once I had contacted R-tech and described the problem they were more than happy to help and very quickly dispatched a replacement torch. Would very much recommend to others and intend to use again in the very near future. I wish every company I dealt with could be like R-Tech!
Excellent and prompt service,very pleased with new welder and existing plasma cutter
Excellent product, easy to track shipping, excellent customer service, + peace of mind warranty. Wjhat's not to like?
Excellent service and advice received when ordering my new welder, Delivery was really fast and i was kept informed of my orders progress throughout. Products which i ordered are fantastic quality and excellent value for money. Cannot recommend R Tech highly enough.
I purchased my r-tech plasma cutter,After reading online reviews,which placed it consistently in the top 4.That, and it's from a family run British business.And comes with a two year rtb warranty. Within five minutes of removing it from the box,it was up and running.Performance is exactly as stated.Do your research and don't waste your money on cheap imports.They are not comparable,and the claimed figures are about as reliable as the warranty
Prompt service and delivery, product as described and reasonably priced.
I should had a plasma cutter years ago brilliant.
like a hot knife threw butter thanks ***
Service is great, delivery times are excellent. I do recommend you to others so keep up the good work.
the main problem with my order was *** they attempted to deliver a parcel the size of an envelope and because I was not in they had to reschedule another delivery, also the postage cost was as much as the item.
Good service, fast delivery
I bought a mig 180 welder and i am very pleased with it. I have very limited experience and this made it east to get used to quickly and was soon achieving good results. Customer service was great when i encountered a problem and i was soon back up and running again after a quick phone call. I would recommend these products to anyone
Top seller quick delivery highly recommend would definitely deal with rtech again.
Very pleased with R Tech delivery by UK mail went on tracker service asked for parcel to be left out side in box printed and signed as requested when checked tracker said parcel had been delivered signed for by Mr Martin parcel had been left next signed paper work still in box outside. it worked out ok but could have been we did not want parcel left with a neighbour.
All round smashing service. I bought a plasma cutter recently and was so impressed with the service and the quality of the unit that I decided I'd stick with buying what I can from R-Tech. I'm looking at and AC/DC Tig next as it's something I'm looking forward to learning. Cheers to the whole R-Tech team!
I purchased the TIG 161 unit and I could not be happier with the products and the order procedure. My order arrived the next day and I had everything I needed to get welding straight away.
I found that when calling and speaking to *** and ***, both were extremely helpful and friendly.
What I also like is that I now have my own login to the website where I can quickly order more consumables when I need them.
Well done R Tech !
I recently bought a welder and accessories from R-Tech after agonizing between their welders and a competitors.
They are so helpful and nothing is too much trouble to them. There guarentees are second to none and are a proper no quibble guarentee that includes collection and return in case of a fault. This alone is pretty unique and totally different to the guarentees offered by other suppliers which are full of get out clauses. All the equipment I received is beautifully made and believe me I am very fussy when I buy something for a fairly large amount of money. The company seem truly genuine in their desire to sort you out and I intend to buy from them for all my welding needs in the future unless something drastically changes. All I can say is what a refreshing change to deal with an outfit that puts their customers first. Well done to everyone at R-Tech
Customer is always right mmm. Had a nice chat to *** and ordered a *** but no time to get it sent out as it was end of play on Friday. Job came up over weekend requiring tig process. Emailed and upgraded order to *** as nothing had been packed up or sent but some of my money did reside with R-tech. My money so I can spend it how I please, well you wouldn't think so. *** took the hump about the change in order and that totally ruined my experience with R-tech. I almost said, you know what cancel the whole order and I will go somewhere else, as he was being very condescending on the telephone . Incredible really as I was about to spend a 4 figure sum with R-tech.
Order was normally 3 days but as I lived a little farther it was promised to arrive by Friday, eventually arrived the following Tuesday. I tried to say I would not be home on the Friday morning but *** did not care & wasn't interested by then so we concluded business on the phone and I was glad to hang up. However when it arrived all gear well packed and working a treat. Knocked out the tig job as I still had some argon.
Recommended to others well, I am happy with my purchase all additional gear and leads look good quality. Kempii is a lot more refined but the price is prohibitive for most home users R-tech can look toward this market.
All good. I've only used it a couple of times but really like it. The only minuses I'd say would be as follow:
- torch head too flexy
- bolt on the back for 240v supply for coolant pump loose. Cross threaded maybe or no nut inside.
- sticker on the front where all controls and switches are distorted near screw heads
It's not criticism just something that can be improved in the future.
Only had this a couple of days and I get more and more impressed with it every day.
A very good service. Support appears to be of good quality. The equipment ordered arrived next day including gas.
The 12 month interest free package was very easy and quick to complete.
Overall highly recommended.
Good product, great customer support.
Quick reply to any issues easy to get in contact
perfectly satisfied in all area's & i do recommend this company to others.
Ordered R-175 late on Friday and it was with me on Tuesday lunchtime. Company did what it says on the tin. Excellent service. Unit is light and easy to use and all packs away into its' carrying case.
A good buying and using experience. Recommend to anyone.
i cannot fault Rtech. I bought one of their mig inverter sets 4 years ago and its been brilliant.
Brilliant .definitely recommend..fantastic machine.
I recently received 1st Class Service from RTech following a repair of my well used Tig welder. When I purchased my Mig, Tig and Plasma cutter from RTech I took comfort in the fact that in the event of a breakdown I could get the machine repaired without too much agro. This was proven to me when RTech arranged collection, the repair and return of the Unit. All this done within 5 days. I was very impressed. If your thinking of buying a welder etc I would recommend RTech their equipment is robust which is what's needed in my profession. Welding gear costs a fortune at least with RTech you can buy in confidence that if something does go wrong you can insure it through them and have it repaired without big bills.
Excellent all round trader, will do business again for sure
Quick service and delivery on time
First class would recommend no problem . Thank you.
Excellent service. Quality products.
There was a glitch on the website that prevented me from ordering online. I called R-Tech and was put straight through to a helpful sales assistant. The order arrived the next day and worked straight out of the box.
Good service, great product. website needs a little work
Ordered a welding plasma torch at 2-30pm had it by 9 am the next day.
competitive price with some of the fastest delivery I've experienced.
top job keep it up and we will be using again..
Excellent service no problem just no problem with next day delivery. Hassle free. Thanks
excellent service as always
A nice courteous company to deal with.
I can personally confirm that the guarantee they offer is true and valid.
In my view buying from a none UK registered company means you may as well throw your money away if anything goes wrong.
Excellent . Quick with good customer and knowledgable service
A minor problem with delivery of our order that was quickly and efficiently rectified by very helpful staff.
A very easy and simple website to view and find products
My order hit some problems in that there was going to be a delay. R-Tech made every effort to resolve the issue and kept me informed throughout. Very pleased with the service and also the product! Thank you.
Really excellent company to deal with. Cannot fault the service. Great stuff guys.
I have always had a good experience shopping with the r-tech team, the service is second to none and the deliveries have always been on time. R-tech is my first point of call when I need to get gear for my company. They have a good range of stuff and I was impressed to see that they had the la square. I had to order mine from the states before I found R-tech. Well worth buying btw 😊
Everything arrived as ordered.
Product is excellent.
I would recommend to others.
The orderlng procedure was very good with no problems.
The delivery was a complete shambles.
Failing to deliver the first time. The second time leaving my parcel on my step.
Excellent help as ever from R-Tech. Damaged flow meter swiftly replaced! 10 out of 10 for customer service. Thanks again!
I would highly recommend your company
As have bought of yous twice now and both times have had great service
The service was good my order came well packaged and sooner than I expected and at good value for money will definitely use them again and recommend them to others
im sure from what friends tell me of your products im going to be happy with it .but due to family problems at this time since my welder has been delivered ive still not had chance to even open it ,its still sitting in the middle of the kitchen floor one week later 23/4/16 thanks
Excellent products and a first rate delivery service. This is why customers come back! I most certainly will.
we were very satisfied with the order, and found there assistance very helpful.
A well structured website with clear descriptions.
I was called on the day of placing my order to resolve an error I had made.
I honestly have nothing that I feel could be done better, the aftersales support is great, the product is great (mig250 & 50amp plasma). Short of giving me a free ACDC tig and hoovering my house I can't speak highly enough, and always promote R-tech when the opportunity arrises!
The R Tech staff were professional and efficient throughout the ordering process for both a stick and a MIG welder.
The products have also performed well so far and I have no reason to believe they will not carry on doing so
Very pleased with all aspects of dealing with R-Tech, needed to purchase a tig welder for a particular job, and never having any dealings with this type of welding was pleased to speak to ***, who advised us on what was needed, it was a pleasure to speak to someone who took the time to talk us though the different selections he'd advised.
All the staff I've spoken to have been courteous and helpful, and all though we've only played around with the welder at present, if it performs half as well as the customers services it'll be a great machine.
Second time I've ordered equipment from R-Tech. This time I got the MIG-180. Easy to set up and use and producing some nice welds. Ordering was easy and I got everything that I wanted and delivery was on time. What more can you ask for. I will be ordering again in the future
Definitely in the top 5 best welding companies
Very helpful and knowledgeable sales staff. As discussed, a Chart of Basic Settings (including gas flow) would be very helpful for novices to welding. The instruction booklet picture needs updating to reflect the 'newer' Circuit breaker type of on/off switch as fitted to the machine!
I would recommend R-Tech in all aspects, excellent delivery and after service.
Always great to deal with
First rate service completely satisfied will use again
An excellent, quick efficient service. Highly recommended
Exellent service ordered ane day there the next
very good would reccomend
Excellent service from the R-Tech team as always.
Have used R tech jn the past and wont hesitate to use again, professional quick service.
No improvements are necessary in my opinion.Yes to all of your questions about my satisfaction with order procedure,customer support and I would rcommend you company to people that ask about you.
My R-Tech 170 amp Digital Tig Welder is the best welder I have ever owned. The customer service is out of this world nothing to much for them. If you have any queries with about any of there products they explain to you with out going to technical so you can understand what there products can do. If you are in the market for a new welder or plasma cutter talk to these guys. One thing for optional extra with your Tig machines talk to CK worldwide about there steady grip takes your machines to the next level.
I have bought mig, tig and plasma cutter personally. My contact with RTech was excellent which is why I bought the mig for Aquaspira Ltd. I also bought a inverter MMA welder for aquaspira some time ago.
I have recommended RTech to a number of other users of this type of equipment.
Great service and great products.
The interest free payment scheme is a very attractive facility.
Thanks for the post sale assistance.
Excellent company to deal with, fantastic communication, would definitely recommend this company.
I have just purchased the PDC 160 amp tig welder & in the last few weeks added a foot pedal & a WP9 light weight torch for lower powered jobs . The welder is superb & after only a very short time i was welding away quite happily , the last time i tig welded was over 25 years ago although i have been stick & mig welding for many years inbetween
The level of help & service at R-Tech has been second to none & the calls i made gave me great confidence in their products , my friend who owns a garage is not easily impressed but was so taken with the knowledge & help he received that he bought the all singing & dancing AC/DC digital tig as well & has been practicing his ally welding skills , the results are very impressive even though he has only ever tigged once or twice before.
I can't recommend the R-Tech team highly enough & the two year next day no quibble return is superb!!!!
Many thanks , ***
Making the order was really quite easy. But we had problems with the delivery company (UKMail) who, while they have made several deliveries to our house, couldn't find us. And, despite us being in all day, failed to contact us before the end of business. They also wouldn't consider a Saturday delivery without the express permission of R-Tech. I contacted R-Tech who promised to send an email to UkMail to give this permission. But this was either not sent, not received or not acted upon by UkMail. In the end, instead of receiving next day delivery (Friday), the package arrived on the following Monday. The driver, who had delivered packages to us before, was exasperated with his company for having failed to deliver the package on the right day.
This company sells fantastic products and there customer service and advice is 2nd to none.
I will not hesitate to buy again in the future when i want to upgrade any of my workshop equipment.
excellent service as always
completely satisfied. I have a 160 tig already and have had nothing but good things to say about it. I've just purchased a small plasma cutter and it's great.
I have already recommended your products to others and know of at least one that has bought a similar tig machine and is chuffed to bits. Thanks for a great service and product. ***
vg service, very knowledgeable
Great site to use, easy and straight forward.
Will continue to use.
Very good transactions,would recommend.
A fantastic company to deal with. The website is user friendly and the staff knowledgable and helpful on the phone. The delivery time was as stated - next day. Parts supplied were top quality.
What a great bunch. Everything was excellent with the service and everything is excellent with the products I bought. Full marks!
packed well, delivered on time. good service.
Great advice and good service, all items arrived safely and on time.
gave all the technical info required, excellent company.
Customer service on the phone very helpful and knowledgeable. Order shipped quickly and arrived in perfect order. The machine itself works perfectly out of the box, as you would expect, so all in all I have been very pleased with the purchase.
Product was really good quality and vlue for money.
Good communications and fast delivery.
I have used many hobby welders and got sick of there low duty cycles and poor reliability, so I decided to buy a slightly more expensive welder, and I have to say that's the best 450 quid I could have spent! This really does feel a quality piece of kit! It will save you hundreds by not having to use disposable gas bottles! Very very pleased with it! Great performer I wil be recommending this mig welder to everyone I know!
Gas delivery excellent,but I also ordered a flow meter which was useless and didn't fit I wouldn't use them again unless it was for gas
Robyn was brilliant in pointing me towards a discount code so i saved money on the tig i brought, very quick at delivering & 5 star service definitely recommend
Very satisfied with order procedure and find staff extremely helpful. Can't think what could improve. I already have recommended you to others who have bought from you.
Purchase and delivery of the equipment was excellent. We have not had a chance to install it yet, but expect it to work satisfactorily.
info on delivery was good and item turned up as advised.
First class product, first class service, friendly, motivated and knowledgeable staff.
A refreshing change to the substandard experience elsewhere in the industry where you just get grunted at.
Friendly and proffesional staff. Delivery on time.
Only problem my name spelling still rong after reporting this!
Great service arrived on time and fast delivery
I was very pleased with the ordered product and the website was straight forward and easy to use. The delivery was good considering I ordered on a bank holiday weekend, better than I expected!
thanks will use you again.
good product quickly received
Excellent service, thanks
The customer support is absolutely fantastic, the best I've come across from a company, from the delivery to the replacing of a part i had an accident with free of charge as a goodwill gesture. would definitely recommend r-tech to anyone.
The BEST company we have ever dealt with.
Excellent service, bought an welder a few months ago and been very happy with it, bought some materials recently and everything came as it should, very pleased thank you.
Satisfied with aspects of the order process
I had a few pre-sales questions and a post sales question and thease were promptly responded to.
Amazing service and great delivery.
Excellent help.i phoned looking advice about buying a 2nd hand rtec welder and the chap advised as if i was buying new from him. I did!!
Very happy with product and assistance.
Excellent customer service, keep you informed on order & delivery progress. I bought the 160 dc tig unit and it's excellent.
I will not hesitate to buy more products from R-tech.
Afterwards they asked in which areas they can make improvements and I have given this question considerable thought. Done my best, but yet to think of anything.
As usual, perfect service with the best equipment!!.If any questions need answering it's good to talk to a friendly experienced team that don't give you hard sales, but honest answers. I have always used R-Tech equipment and have no reason to ever change my mind. My new addition that I have just purchased is the Tig Digital AC/DC 260 and water cooler - amazing machine!! FANTASTIC COMPANY, FANTASTIC SERVICE!!
Get someone else to deliver your stuff
The sales guy *** was superbly helpful and helped me make the correct choice of what i needed
Tig Welder arrived well packed and next day too, thought of some other things i needed and placed a second order which also arrived next day.
i bought a R-Tech TIG170EXT and i am very pleased with it
Build quality is excellent as are the accessories.
Wish i had bought one of these years ago now !!
The information I received at the show was superb re the TIG welder I purchased with necessary equipment. The only crib I felt I need to let you know was a bit disconcerting was the lack of a plug on the welder when I unpacked it. The first thought that came into my head was what's going on here is this a return or faulty item as the were signs that a plug of some sort had been fitted at some time. I rang the R-tec office also because the welder had arrived a day late, some problem with the couriers apparently and also broached the problem with the plug with the lass in the office she kindly offered me a refund on the delivery so that was fine and the plug issue is down to the fact that various plugs can be fitted to this welder. I have yet to try this welder because of work commitments but I do understand the explanation given and accept that but maybe in the future a note explaining the lack of plug could be part of the order process or noted in sales.
I am looking forward to having a go with my new kit and doing more business with you in the future but I just thought if I don't say anything how will you know as it may affect other customers in the future. Regards ***
very fast despatch & delivery from r-tech this is the only welding company i use very satisfied
One of the best companies that I have ever worked with I can honestly say that *** bent over backwards for me.
The way he helped me with has ensured that I will always try and put as much work over to you as possible.
To wrap up *** is a honest, trustworthy guy that I would trust with everything with my family company.
Excellent fast delivery everything in stock
Delivered on the day promised
The delivery was quick and my order arrived exactly when stated it would
10/10 would use again
Excellent, and quick supply/delivery
Great MIG 180 Product by R Tech - ***provided an excellent technical service to help me choose the MIG180. I can see a TIG160 being purchased very soon.
Very happy with the product and fast service i would recomend rtech to any one
Very good service and prompt delivery, good product.
Excellent service, minor issue with parts supplied but rectified instantly with no hassle. Top service.
This is the second welder I have purchased from R-Tech and once again the service has been brilliant. Delivery was very quick and an upgrade to a 4m torch was arranged with no fuss. The welder is very smooth, miles better than my old mig. My tig welder was purchased in 2010 and in the meantime the back up and assistance has been the best I have encountered. very well done to all at R-Tech.
Check contents before shipping .
Would highly recommend you to others, service was excellent, delivered as stated and competiveley priced. Would order from you again.
The order was delivered as advised and tech support was excellent
I was 100 % satisfied with the advice and service provided in the perchase of my good and would highly recommend this company to anyone.
I would like to have given 4.5 stars if this was possible, but there we are.
The gas and another item delivered separately, arrived a day early - only issue being, I wasn't in! The gas supplier immediately contacted me and we arranged to leave the cylinder with a neighbour - the other item was re-delivered and left in a safe place.
One supplementary item was missing from the main order. After contacting RTech, the item was sent next-day delivery to my workplace for convenience.
OK - one or two glitches, but I would not hesitate to warmly recommend RTech Welding to anyone.
VERY HELPFULL IF YOU HAVE A PROBLEM ALLWAYS WILLING TO HELP YOU WOULD RECOMMEND TO OTHERS
Quick fast service recommended +++++++++++++
Always happy to oblige, no matter how big or small.
The only thing is, I wish they still had there own 450amp migs with that 100% duty cycle.
excellent site easily usable. love the buy now pay monthly aspect, lots of choice and accessories.
The whole process from start to finish, was efficient, and friendly.
Especially ***, the front line troops, are the most important, you always remember your first contact.
If the first call goes badly, you do not call back again.
The delivery was also excellent, by a well know currier, not cost cut, like so many nowadays.
I would use R-tech again without hesitation, it is not hard to see, how the success has been on the up.
Many thanks to everyone.
The whole experience was excellent. The product was very well described and works extremely well. The level of adjustment for a helmet in this price bracket is also exceeding my expectations.
I researched welding helmets for several days and this one is the best balance of value and quality.
The delivery was super quick and arrived within the time scale offered.
I would definitely use R - Tech for welding supplies again and would recommend to anyone.
The order was free from any problem. The order was received in good time and the packaging was appropriate for the size of the equipment
First class experience, thank you
no improvements needed on a first class transaction
very helpful and friendly ,also product purchased is exellent quality and performance ,an all round great bunch of people
order received as ordered with fast delivery.
good service, knowledgeable staff. Products are more expensive than other suppliers, but the aftermarket service and warranty makes up for it
Professional and knowledgeable. keep up the good work
A great company to buy from. Fabulous service.
Excellent service and very quick delivery. Top class
I think all the help l hade was good
I was extremely thankful for your help. I placed an order online which required amending, and the staff were extremely helpful in sorting out the additional order requirement and rerouting the item I originally ordered. Thank you very much!
I have now bought the R-Tech TIG Welder DC Digital 200 Amp 110/240v,R-Tech TIG Welder Digital AC/DC 320 Amp 415v some additional tig torches and a 20l bottle of pure argon. Each time I have used R-tech the service, advice and professionalism has been out standing it really is a pleasure doing business with them. The next day delivery is great too.i did experience a slight problem with the 320 amp tig, rtech picked it up Friday and had it back to me Monday morning before 9 all fixed and ready to go (it was actually a fault of ours that confused the machine but rtech sorted it out free of charge.) I am a pipe welder working on pipe up to 32" and 3" wall thickness, whether using tig or mma the welders from rtech are brilliant the control and accessories that the machines have are brilliant and definitely rival if not beat much more expensive brands such as *** and ***. Please don't think twice about using anything from rtech everything I have had is of the highest standard and olive have tested it in Very challenging conditions and it's never let me down. Thanks rtech
Excellent company, ordered over the phone and received the next day you can't ask for better than that.
Knowledgeable, supremely helpful, efficient and courteous...what more could you ask for? Was guided to the product that best fit my needs, they didn't try to sell me the most expensive one or give the hard sell. will definitely be buying more from them and wouldn't hesitate to recommend them to anyone who asked.
Quick, efficient service at a good price and fast delivery, would purchase again from here
Very enjoyable transaction, done via phone and email payment and finance was setup quickly with a tracking code 20 minutes later!
Ordering from R-Tec was very simple & delivery next day.
Excellent service and great product
Tig 161: Excellent machine. Used to using 2K+ Esab machines and I can't see the difference in the weld. Would highly recommend to anyone who want's a professional weld at an achievable price.
Thank you R-Tech.
A quick and efficient service.
Every part of your business is excellent, *** on the Ordering and *** on the Admin
The whole experience was simple and hassle free. Good job!
The ordering procedure was very simple and speed of delivery was also excellent. We would definitely recommend you and will purchase from you again in the future.
This was the second welder I have purchased of R-tech, and I cannot fault their service and support.
They are very good at what they do, and their technical knowledge is second to none. I have done and will continue to recommend R-Tech to others.
keep up the good work!!
Equipment and customer service is first rate. Wish they would put a guide to voltage and wire speeds for different metal thicknesses with the mig welder.
I have never delt with a better company , either face to face or by phone . I ordered the wrong item and it was corrected by yourselves in no time at all . Thanks and i will recommend you to all my friends.
Great service prompt delivery great technical advice would defernately recomend
Very good mig welder at a good price. Very quick delivery (next day). A great service. I've used them before and I'll use them again.
I was very satisfied with the ordering procedure , the customer support and delivery time . Overall I am very happy with my R tech welding experience and would recommend you to others .
Plenty of advice to offer and very helpful! A great team, can't do enough! Really pleased with MIG-180 a great bit of kit the defender doesn't know whats hit it! Thanks for sending everything to the Outer Hebrides! Its not like I am round the corner! Thanks to you all for a wonderful service and great equipment!
helpful staff prompt delivery
I have purchased serveral items over a short time and the service has been excelent. Will use again in the furture.
Seems a solid, quality product ( though I've not had a chance to put it fully through its paces yet ).
I found the service helpful, friendly & efficient.
I chose R- Tech because of their almost unanimously good reviews online and my experience so far leaves me in agreement with those reviewers.
AND - the phone gets answered by Real People !
REALLY FAST AND EFFICIENT SERVICE, GOOD COURIER AND INCREDIBLY PROMPT SHIPPING AND DELIVERY.. GREAT SERVICE ALL ROUND!
R-Tech Welding cannot fault the ease of using website to order then the prompt service received, item was with us very quickly after ordering.
Man was very help full on the phone. Delivery very quick . Packaging good
goods I get from rtech are of top quality and should have any issues they are only a phone call away and will help you resolve any problems
they assisted me with my plasma cutter a great help many thanks ***
Good price for proper goods not rubbish ,fast post
excellent service, very helpful staff, very competitive prices, quality products with excellent reliability and fast delivery.
needed to do some housework and can't imagine faster response, quick and easy service. Machine works spot on. good,valuable piece of equipment. happy coustumer. ***
good product arrived on time 10/10
Very satisfied, fast and efficient service.Spot on.
Delivery was very prompt and the technical assistance of the R-Tech operator was excellent.
Prices are very reasonable compared to competition.
Delivery was very prompt and the technical assistance of the R-Tech operator was excellent.
Prices are very reasonable compared to competition.
No areas could be improved upon
First class delivery and service
Excellent shipping and delivery, I am very pleased with the service and item.
Fantastic service. Everyone I spoke to in both pre and post sales couldn't have been more helpful. Thank you.
I would definitely recommend you to others.
My order was dealt with very quickly and efficiently, my dad was very pleased with is welder.
I look forward to shopping with you again.
The service was very good, ordering was easy and
I am very satisfied with the Tig welder, it has many features that are generally only available on a more expensive machine.
I would highly recommend RTech Welding.
Nice to talk to on the phone and a great product thanks
Fisrt class service and would recommend you !
everything went smoothly, good support on telephone.
machine is good value for money, excellent
Very simple order process, quick shipment and a good product. The website is easy to navigate and has useful reference information.
All in all, a great experience.
You should be more honest and just admit that your mig 180 is made in china
but as most folk say your customer service is first class but you should stop misleading folk into thinking they are made in the uk
i very much like and appreciate the helpful nature of the staff at r-tech welding. fantastic customer service and very knowledgable, i will continue to purchase their products as my business grows and requirements increase.
Excellent service and good customer support I would recommend this firm to other people.
I think the web site very good easy to follow and would recommend r tech to any one looking for welders and accessarys
Very easy ordering procedure, easy and safe payment.
Great product as well. keep it up.
Great website with lots of information. Very fast free postage easy delivery. Machine that I purchased is excellent and of professional capabilitiy excellent value.
Ordered a p30c plasma cutter on the tuesday & it arrived the next day so fantastic delivery time, Had to make a phone call to enquire about a couple of things and spoke to very friendly very helpful people, a company really worth dealing with
Very easy order process & exceedingly prompt delivery.
Welder sent out in good time no issues with product or delivery.
As I'm not very good with computers the person who dealt with me was patient and very helpful . And that was most appreciated
Excellent communication and service throughout the entire transaction.
Communication has been excellent. There has been a couple of problems associated with availability of specific items. However, these problems have been resolved extremely quickly and with very good communication. Hence, whilst it would not be appropriate to give an overall excellent rating, many aspects of R-tech's performance has certainly been excellent. I would certainly recommend R-tech to colleagues.
I am very pleased with the service you provided and would definitely recommend you to others.
Excellent website. You provide the opportunity for customers to provide feedback on the products you sell. This gives me confidence to buy.
The one thing you could do to improve is to provide downloads of manuals so fussy customers like me can be absolutely sure that what they are buying meets their needs and is also easy to operate.
What made the difference to me was to be able to speak to an experienced welder about the equipment. He gave me a non-biased opinion of the R-tech machine and also discussed the specifications of 3 other machines I was looking at. No-one else at any other firm offered me anything like this level of customer service. I am also very impressed with the fact that if I have warranty problems with my machine it will be collected and a replacement delivered so I can continue working - with no quibbles.
Excellent product - it's nice to get a decent piece of kit
No problems. Great to deal with.
Very satisfied with the service and also being able to exchange items wrongly ordered by myself very quickly much thanks .I will be ordering again shortly
Helpful when ordering, quick and efficient service
R-tech welding processed my order with speed and efficiency, I would highly recommend them as a vendor for any welding requirements.
Everything received in perfect order exactly on time as agreed. Everyone at R-Tech were fantastic to deal with. I have been using their welders for quite few years and have no need to go anywhere else, their welders are certainly amongst the best!! Look forward to getting another tig machine!!
Fantastic service from first contact to delivery. Special thanks to *** for his expert advice, very much appreciated indeed. There was a slight hiccup with an item in my order, but this was corrected straight away and with sincere apologies. First impression of R-Tech is of a friendly professional company where nothing is too much trouble and the customer really does come first.
I have made multiple purchases from R-techwelding and orders have been processed and delivered quickly and efficiently each time. An outstanding vendor for anything welder related.
excellent service, from ordering to fast delivery, great product. i also like the interest free option. well done rtech
Very good service and help to find right equipment, will be using your company again.
This is old fashioned British service and quality at it's best. The mig works great no problems or issues whatsoever, and the customer services are second to none. They really go the extra mile. The reviews I read before buying from R-Tech were so good, I thought they were like they had written them themselves! My experience has been equally good. I nearly bought a SIP unaware that they are now imported Chinese, I'm glad I didn't because I like this R-Tech mig (and the price I paid) a lot. Buy with confidence!
The courier didn't deliver my welder but R-tech upgraded my delivery to Saturday am. It arrived well packed and I have since set up the welder and done some trial welds, I must say it works a treat, I am not a professional welder and have had very little experience but after viewing some videos on youtube about this welder I used the tips and I am extremely happy with it.
First class service. Ordered one day, delivered next day. Does what it says on the tin!
I was happy with everything except I have not received instruction booklet for tig welder.
Great customer service. Fast and efficient. Highly recommended. I will definitely deal with again.
I have actually put my first review directly on the plasma 30 c on it's page on the R-Tech site and will be doing the same for the TIG set.
I honestly do not know if there is more you can do, because the preorder stage with *** has been superb and many thanks for his time and knowledge, the delivery went well. The missing flow meter and gloves was dealt with immediately and the products are for me magic. I have only tried the plasma and the stick function on the TIG set so far, but I am over the moon with the units.
A big thank you for an old fashioned personal service and the way you treat each customer as an individual.
Superb service, very happy.
easy to us web site very quick service
these are 100% brilliant machines from R/TECH with outstanding after sales service
Would like the welder supplied with a plug. And the case is not entirely fitted to the product otherwise a very quick delivery and a great welder
I found your service to be first class and would recommend you to anyone.
The assistance I received on the phone was fist class. Delivery was good. An excellent company to deal with,
Yes I would recommend R-tech to others. My first by the purchase was not without problems but they were very quickly rectified. My second purchase was very easy and was enhanced with the help and advice from ***. It is unusual to find a business so eager to satisfy its customers requirements. The technical help and advice was very much appreciated. I think R-tech are GREAT.
R-techwelding did what it said on the tin. The pump was delivered as promised and the price was absolutely right. Recommended.
Super service received by r tech,nothing is too much trouble ,delivery excellent,love the plasma cutter it's just too much fun,and so easy to use ,wished I could of had one 30 yrs ago,would definitely use and recommend R-Tech to friends
Exceptionally easy website for ordering, well presented and comprehensive information. The "shop soiled" item was as perfect as I could see so very pleased with that. As a novice it would be nice to have electrodes in the torch starter pack but the service, packaging, delivery and equipment quality is pretty much peerless. I look forward to a long and satisfied welding relationship with R-Tech!
I have been very satisfied, i feel i can buy with confidence with the knowledge that R-Tech has a comprehensive customer support team in place. When choosing my Tig welder i had spoken to one of R-Tech's team who competently gave the answers i needed. Subsequently a month later when looking for a Mig welder to replace the old one i had, there wasn't any hesitation in where i would make my purchase.
Would be glad to recommend to others.
Improving things further, I would like to see more video (Utube) of R-Tech welders being used on real jobs by professionals perhaps doing an evaluation too DIY'ers and their projects to show what is achievable. I know there is a gallery, but more is good.... :)
From order to delivery everything went smoothly, once the mig welder was set up and working, I had a question that was answered promptly by tech support.
Very good product, good usable website and quick service.
Definitely recommend to others.
Would like to know if a mask is available which isn't quite so dark as my standard Halfords light sensitive one? If so I will purchase from R Tech
Hard to identify areas for improvement, as the whole process was awesome. Great guys, great service, great product. We'll be back for more!
We are return customers, and will continue to be so. Great service, easy to use website, all in all very happy. Thanks guys!
Fantastic service. A brilliant company.
Would recommend you to others.
Took a long time to decide on a tig welder and RTech came out miles ahead in all the research I carried out. Wasn't disappointed. Brilliant service and super fast delivery. Let a coded welder check out my TIG161 and he cannot fault it for quality and ease of use. Would recommend RTech to anyone.
Great service - will use again
R-tech are an excellent company who take the trouble to find out exactly what you need and give good advice.
There is no pressure from the sales team, just good advice followed by very fast delivery of your requirements.
As the CEO of 3 businesses I can only give unreserved praise for R Tech, each of my firms have purchased from them and consistently the service has been excellent, even when the odd delivery goes awry there is instant acceptance and remedies with grace! Good role models for our guys and hopefully we perform similarly!
I ordered via the internet and found the process was easy to follow. Was pleased with the speed of delivery, however the outer box which was may be a lightweight was damaged when the parcel arrived, fortunately the goods were not damaged.
I like the informative videos regarding Mig welding on the website which are very helpful.
I will use your services again and would be happy based on my experience to recommend to others.
Excellent advice and service. Very quick delivery.
Good response to technical enquiry followed by prompt delivery.
Helpful advice before ordering. Once ordered goods arrived very promptly and were as described. Would return if we need more.
Excellent equipment as always superb quality well made delivery delayed but *** was on the ball and got it sorted
Good to deal with a UK based company will do business again .
The item ordered was very good and was delivered on time. I would use them again for my required items
Good product, good service and quick delivery. Helpful and informed advice to assist in choosing the right product for your needs. Recommended.
Over the moon. Been a pleasure to do busness with your staff and company. Well done.
very good service delivered on time
Easy for on line orders, good quick service
Friendly and informed sales staff which gave me more confidence to buy. Certainly spent more on a TIG machine than I planned to, but it was not without confidence in the reputation of RTECH.
Not had any post sales contacts yet so only time will tell.
Excellent service, arrived the next day in exact allocated time slot.
I have only used it for a small time and so far i am very pleased with it.
I am very pleased with its light weight making it very portable and ideal for my purpose.
Very satisfied with the items ordered and the speed that they were delivered.
Excellent service, prompt delivery, good instruction manual for the Tig welder and am enjoying learning to use it.
Brilliant service, friendly people, quick dispatch, and good value for money. Worth doing business with this guys :).
Very professional seller; the transaction went smoot and the item was shipped very quickly.
The foot pedal is good enough for professional work, but there is space for improvement.
Very Happy with the speed of delivery
Fast and efficient service, unit looks very good
Can't fault fantastic service very polite and very helpful super fast delivery I will use r-tech in future from round rims.
Cannot fault anything. I just ordered what I wanted and that is what arrived, simple.
Without doubt THE best provider of quality welding equipment and consumables in the UK.
For sales, technical support and general advice they are head and shoulders above their peers in the welding sales community.
A really top class company. The MIG welder is well made and heavy duty and staff I spoke to were knowledgeable and responsive. Highly recommended.
First class service all the way keep up the good work.
A quick reliable service very happy with the product and speed of delivery will be using this company again.
Contacted the office for advice on which model to choose. Very helpful and after discussing the sort of work I wanted to do, took an order there and then. Machine arrived 48 hrs. later and worked perfectly straight from the box. The 2 year warranty scheme looks comprehensive which certainly provides peace of mind. So much better than my old welder.
Very happy with the service I received at a good price, order was delivered as per order confirmation next day, correspondence was great even over the Christmas holidays when Rtech themselves were closed.
Not had a chance to try welder yet but will over the next few days, I expect it to be good as all Rtech stuff usually is
I would definitely use again as I have twice already
I have been most satisfied with R Tech from the Technical advice received on the product through to its delivery and performance. The only issue I had was with the delivery of an Argon flow control valve which was no fault of R Tech and was resolved very proficiently by ***. I would recommend R Tech to others.
Delivery was fast and email updates let me know how my order was progressing. Will return when I need anything else!
Great product impressive delivery Would recommend highly
Bought the 201 tig about 3 yrs ago ,now just bought the 210 digital ,very pleased ,would highly recommend,excellent service ,cannot be faulted,very efficient, other companies should take a leaf out of their book . THANKYOU.
Really good friendly service
Would definitely recommend and use again
I have been using r-tech for a year now without any problems or reservations regarding either service or equipment.
I have been using r-tech for a year now without any problems or reservations regarding either service or equipment.
I have been using r-tech for a year now without any problems or reservations regarding either service or equipment.
Excellent service. The welder turned up exactly as expected and was well packed. Customer service is second to none. I had a few questions about some extras for the welder and they were answered rapidly and accurately. I ordered the extras and again they turned up the next day.
These days you can read fabulous reviews about a product or service almost everywhere and still not be sure if you can believe what you read. The only true way is to find out for yourself which is what I did the first time I purchased R Tech equipment. They live up to their reputation. The reviews are correct. The equipment is good and the service beyond reproach. So much so that when it came to my next purchase I knew exactly where I was going for it. My new mig welder ordered on boxing day(Saturday) arrived following Wednesday. Need I say more . . . Saving up for plasma cutter next ;-) Buy with confidence.
The service I have had from this company has always been first class, items arrive next day and well packed. Questions asked are answered quickly and sort the problems.
Great Company to do business with.
No hesitation in giving 100% recommended 👍
The service provided was excellent, the orders arrived on time and were well packed. The build quality of the welder and foot pedal was excellent and all the necessary parts were included. The argon gas bottle came by separate delivery company but arrived on the same day, it to was well packed and the bottle was in excellent condition (looked new). I would recommend them as a welding equipment supply company for the quality of service, knowledgeable staff and quality equipment. *** the Blacksmith.
After receiving my promig250 with a slightly damaged door by courier. I contacted R-Tech customer team. And within 24 hours it was replaced without any problems whatsoever. To me R-Tech are a company I will deal with again due to their easy contact and problem solving. I'm already in the process of buying their Tig set knowing I won't have any problems should any arise. The welder does what it says on the tin and now happily using it.
No improvements to be made.more than satisfied with order procedure,and customer support second to none.have recommended to family friends and work colleagues.
Easy to navigate website, order placed at 2PM and received next day at 11AM, excellent service.
Easy to navigate website, order placed at 2PM and received next day at 11AM, excellent service.
Quick communication when I needed a question answered, items delivered next day. Great Service!
Quick delivery and items as described. Well done.
Fast service. I'll be using r tech again.
Great service and customer care and solved a problem I had immediately,would definitely recommend friends to r tech welding.
sales advice very helpful but not pushy.
product working well & delivered on time
all in all very satisfied
very satisfied with order procedure and customer support.have recomended to family,friends,and work collegues.
Would recommend your company and equipment to anybody.
Great service, Great products. Fast delivery and expert advice. Purchased RTech Mig 180 pro mask and bottle.
I have had a couple of dealings with R-Tech now and have to say customer service is second to none & have no hesitation in recommending them to anyone looking to make a purchase. The only things i can think of that may need looking at are the accessories that come with these import machines are in need of upgrading a decent torch and regulator would go a long way to make a very good package & i was also surprised that the water cooler that i purchased came with no water pipes after watching a video on youtube by john mills in which he showed the cooler came with two sets of cooler pipes a long set and a shorter set i was a little taken back by the lack of these when my order arrived. the welder cart i also ordered came with a couple of bent panels and the powdercoat was chipped off in quite a few places a little disappointing.
no improvements to be made .satisfied with order procedure.customer support excellent.have recomended to family and friends.shop here often myself.
Bought a R-Tech Pro Arc135 welder. What a brilliant bit of kit, high quality and good value. Will certainly buy again from this company when I need to upgrade the welder. Highly recommended
very easy to use, quick delivery, great product, my husband loved his new welding helmet
I hadn't decided who from my short list I was going to buy my welder from. As part of decion making I rang T-tech to get some information and advice on their TIG161. The gentleman I spoke to was so helpful and patient that I bought a 161 there and then. I forgot to ask for the gentleman's name. The welder arrived on the agreed day and I knew early that morning which two-hour time slot I had. Excellent service. Alas I will not be able to try it out until after Christmas. ***
Fast service and a pleasure to deal with
Ordered on Tuesday afternoon and was delivered at 10.30 Wednesday morning. First class service.
Very satisfied, not sure there is anything you could do to improve. Thanks
R-Tech provide a fantastic service and are a real pleasure to do business with. I cannot recommend them highly enough.
excellent value,very smooth weld plus low impact on domestic 13amp electric supply
I would recommend this company
very satisfied with everything support/advice Plasma cutter and consumables we ordered
very good servis and delivery exactly in the pointed time
excellent and helpful service
should have after sale contact to make sure client if ok with user manual.
Fast faultless service. Very pleased with equipment.I am a long retired coded welder (but not on tig) 20 years since I did any tig welding. Never dreamed I could afford at a tig plant.So great is this 'inverter' it has options Ive never heard of!!! Learning all over again !!! And what about only 2 coloured tungstens,? N ow 6 !!! Spoilt for choice. My only problem, is finding different types of metal, and time to practice !!! Pleased as punch with this kit. Highly reccomended.
I was amazed at how quick i recived my order, within 12 hours! Not had a chance to use the products yet, but all looks goid at first glance
Easy transaction, goods arrived early the next day.
I ordered the wrong set of pliers and needed an exchange. I sent an email stating what had happened and was told what to do. The correct item was sent and have to say the customer service I received was top notch. Please keep up the great quality of service, and I would definitely recommend you to other people.
Poor: Wrong item sent.
Good: No quibble and fast dispatch of correct item once error had been raised.
product very good and as described. It would be nice to have a decent buyers/ users guide for those new to this system. I have not used a mig welder for 30 + years and a basic how to set up and use would have been handy
Buy from these people. Don't bother with eBay. Professional Faultless service and delivery speed. Quality product.
I've only bought a few items from R Tech but have found them to be accurate in their description of the goods, the quality of which I'm very impressed with. The delivery details are clear and easily understood and delivery times are quick. The warranty on the welder gives me confidence that the company cares about their products and their customers. You really can't ask for more these days, old fashioned values in an up to date company.
Really helpful and knowledgeable. The reviews I'd read about r-tech equipment and service were good and my experience backs this up.
Very helpful and the equipment is a lot better than I am....
The mig welder I purchased has greatly improved the quality of welds I can produce and has plenty of power. It is very easy to adjust to meet the needs of different welds. Very very pleased with my new machine. ***, North Devon.
great welding equipment quick deliver on orders
and people that actually know and have welding experience
I was satisfied with the service
Very pleased with the welder,communication was excellent and delivery was very quick.
I would highly recommend R tech to all prospective customers..
No problems. Fast delivery with an incredibly heavy box!
All good so far.
Good service and very good support to a problem i had, thanks.
Excellent service and communication. Good product .Would definitely recommend
the order to delivery time was first class and i am not sure you could improve on it. I have not tried the product yet so cannot comment on that but would definately consider ordering other products
great equipment fast delivery friendly and helpful
and they know what there talking about .
Delivery very good order sent as stated. Welder very good my only concern was the welding rod holder doesn't seem to hold the rod tight enough.
the help I received was very helpful and knowledgeable and the service was very quick. many thanks ***
THE CUSTOMER SUPPORT AND ADVICE IS SECOND TO NONE, NO PROBLEM TOO LARGE OR SMALL, ALL DEALT WITH ASAP. WE HAVE 6 R TECH WELDERS AND PLASMAS ALL OF THEM OF THE HIGHEST QUALITY AND WELD FAR BETTER THAN OTHER PRODUCTS WE HAVE TRIED.
MANY THANKS ***
Very good service, I Will always buy from you.
very pleased with my mig welder and plasma cutter. consumables seem a little expensive but the machines are very good value for money. did have a roll of mig wire sent witch had a broken roll ( probably the curia ) but rtech sent me another strait away. very friendly sales and advice team I will deffenatly be using rtech again
I couldn't rate R-tech welding company highly enough, Customer service is excellent, fast and efficient with the delivery of there machines and equipment, order before 2pm and you will receive it the next day, what more could you ask for. The customer service team are really helpful and will help any of there customers as best as they can. There machines are also excellent can not fault any of there equipment, they make the best machines I have used ever used, and I have worked with many of the industry's leading welding suppliers. R-tech out preforms all of these hands down. You will not be disappointed with any of there equipment.
I will definitely be buying from them again.
i have used them several times. The only thing that lets them down is UPS. They always seem to get lost, be late or smash the package. When ordering specify UK Mail. That way the great goods and service do not get tarnished by a third party.
My order went missing but thry made every effort to get another to me very soon, reduced the price of the helmet and gave me 4 free external screens for it .
I would definatly return to R-Teckwelding in the future and recomed them for service and after care support .
fantastic service and price, very quick delivery and build quality is outstanding, very pleased with my product (portable 30amp plasma cutter) and genuinely reconmend R Tech for all welding and associated supplies, I will come back that is for sure
Very Happy,the price was reasonable, delivery timescale was good, it arrived appropriatley packed, and it works. I could not ask for more.
Great Service and Excellent product. With the warranty provided I have no doubt that in the unlikely event that I need to use it, R-tech will respond timely and honour their promise. Very happy with my purchase and pleased to be support a UK based company offering excellent roducts and service.
excellent easy well informed service with quick delivery and a good looking product
I DON'T THINK IT'S VALUE FOR MONEY, WISH I'D HAVE BOUGHT AN OXFORD.
Fantastic company to order from, helpful from the start and you know your going to get a good customer service.
I am very pleased with the quick service and delivery, thank you! I would recommend this to others.
Fantastic for site welding its easy to use after a long discussion adout the welder i ordered one you should to there great
Utterly useless. The welder was delivered on time, but that was as good as it got.
- There was no plug on the machine. Despite the hire advert for the machine stating all I need is argon and a 240v supply the machine was good to go. It actually needed a 16amp plug, not common or something I`d have lying around.
- The gas line that was supplied was made with the wrong size hose tails and subsequently leaked.
- The torch supplied malfunctions. Not 100% what the problem was but without changing the settings and only swapping out my own torch, I was able to weld ali.
- Trying to have the machine collected at the end of the hire period resulted in you trying to collect it from my billing address, despite me giving you the collection address.
After ringing up and explaining my issues I was told
- the machine isnt one thats normally hired out
- the torch has probably never been used with that machine
- the gas line was probably missing and the guy grabbed a radnom one off the shelf.
I`d have expected that once the kit is returned from hire it is checked and made sure it works for the next person.
R-Tech is an outstanding supplier, they provide high quality equipment at excellent prices all with superb customer service.
A shining example of how it should be done.
Great service - the MIG 250 Pro is an excellent tool at a great price. - Looking forward to trying out the Honda Generator in January :)
Good product range and very quick delivery.
All the products and support that we have had in 2015 have been fantastic keep up the quality service and its a winner, will buy more in 2016
very impressed with the mig welder and the results it gives. Easy to use , I have not had to call for assistance as the product has been that good. I'm sure it will be given if I need it. Very satisfied. Thanks
my initial contact with r-tech was via telephone to order a small arc invertor set, I dealt with a chap called *** and he sorted me out no quickly and efficiently with no sales tactics to push other products etc, I cant comment on there customer support as I have never had to use it, this is testament to the build quality of there machines, there are a couple of reasons I chose r-tech, firstly they have a fantastic 2year RTB warranty which includes shipping both ways, they also have a fantastic business ethos that the customer comes first. this is refreshing in todays market place where most of the companies online are just box shifters who just don't care about the end user. I have since purchased another welding set, this time an ac/dc tig and am just as happy with that. if you are thinking of purchasing a welder from r-tech then you can rest assured you will be buying not just a welding plant but also support and back-up even if you just need setup advice or welding tips they really do go out of there way to help.
Very helpful knowledgeable people.
Excellent service - no hesitation recommending for welding,cutting supplies and equipment. Zero interest finance is available on some equipment which is a great stress reliever for your cash flow.
Very good advice given at time of ordering and delivery within two days. The TIG welder does what is says on the tin, no complaints what so ever.
I've had a great experience with R-tech so far, I haven't been a customer long so I haven't needed any backup from the service side so can't comment on that but I looked at lots of online forums and they all appeared to be positive.
The reason I went to R-tech was because my AC tig unit broke down and was beyond economic repair by a long way had to be replaced, So from the recommendation from another welder I started looking at the R-tech site. I also had the opportunity to try his older R-tech AC tig set which helped as a direct comparison to my much older set. Even his older generation set was much more useful that my much older set.
The sales personnel were very helpful and friendly they knew what they were talking about and didn't attempt to railroad me into buying something I didn't need. The machine arrived quickly and was easily set up.
The machine was going straight onto a tricky job which the extra parameters of the machine proved invaluable. I actually wish I had got hold of a machine like this year's ago.
I will be using R-tech for other thing in future and I do recommend their products to others.
prompt and friendly service, would recommend to anyone.
A first class service from R-techwelding thank you ***.
Satisfied with order procedure,customer support and service.nothing you can do to improve.have recommended your products and service to family,friends and work colleges.
I would not hesitate to deal with this firm again in future.
The goods arrive exactly on time as promised..
Excellent all round service
I bought from R-Tech partly because a friend had dealt with them and said how good their customer service was. I too received excellent service. Product was delivered promptly and well packed. The one query I had about the product after delivery was dealt with extremely well by 'phone. Top marks. Product looks well made and as yet I've had no problems with it.
Easy to use website and fast delivery. The equipment performs faultlessly! Very happy - thanks.
Superb service if you have a problem they go that little bit extra to sort things out. Having now purchased three TIG 320EXT and one 100A plasma we can recommend the machines and the service provided.
great seller fast delivery
Very quick delivery, Very happy with the service when I needed a question answering. Well done.
First class company. Fast and efficient service. Will definitely buy from them again.
Very helpful and quick delivery. A small issue with a spare connector was resolved quickly, free of charge. A pleasure to do business with and I perosanlly wish more companies were as good as r-tech.
Excellent service very good products
Great, prompt service, couldn't fault at all. Would definitely recommend to anyone
Superb end to end service. As usual!!.
I would and do recommend to others.
excellent service, would recommend
i am pleased with product
Excellent advice over the phone, prompt next day delivery.
Happy with service received my item on time will recommend this company to everyone.